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I've always wondered why so many dislike K-tec? I can agree they are overpriced with a lot of things, but on time delivery and customer service is pretty good!
From what I gather they're fine on the online side of things. Their products do come with ktax added but they seem to be a decent sized company so they need to make their cut on things I suppose.
You'll have to do a search for why people dislike them though so this doesn't turn into another slagging match.