o2 Online

[Adam69]

Been with o2 online for around 4 years, want to renew my contract, called them and the best they can do for me even when I said I wanted my PAC code was a Samsung D900 with 800 minutes anytime any network with 400 texts for £32 a month + £4.99 for gold insurance........so £36.99 a month.

They would only make me deals on 18 month contracts. I want a deal for a 12 month contract but they simply won't help me out even when I threaten to leave.

Could someone please offer me some advice in to gaining a better deal with o2 online as being a loyal customer they should be offering me a better deal.

The normal deal they do is 800 minutes 200 texts for £35, so really they are giving me £3 off and 200 free texts on a 18 month contract......not good enough, not nearly good enough offer they have given me!!!!! Cheers.Adam.

 

[cli0 172]

Take your business elswhere .... you get no thanks for being loyal in this day & age

 

[Mells]

get your pac code and go somewhere else?

I got my t-mobile contract down from £25pm to £5 when I said I was going to leave.

 

[GinandGasoline]

wrong part of the forum there's a few good threads in the Technology CHat section if you do a search - i know i've posted a few times in similar threads

however go through to O2 retentions and i find that they are helpful - they were last time i spoke to them. I've been with them 2 years and at last renewal got from them 500 mins and texts a month for £25 a month, including £5 discount and a further 20% loyalty......

 

[-Leigh-]

All companies want you to have 18 month contracts now. It's annoying.

 

[_Kenny_]

I'm just about to phone o2 to get a lower contract....sounds like it'll be fun

 

[ben_p]

im duy a renual with oz since the 20th of feb.. have they called to renew my contract to keep my custom..( i spend £200-£300 per month) have they fook!

any good deals out there at the mo?

 

[_Kenny_]

im duy a renual with oz since the 20th of feb.. have they called to renew my contract to keep my custom..( i spend £200-£300 per month) have they fook!

any good deals out there at the mo?

I'm in the same boat mate, been able to renew since before xmas and haven't heard anything from them

 

[Andy]

I use a lot of data, T-mobile are great for that. Tehy do some decent deals. Flex is a good idea.

 

[Brad182]

Adam, I upgraded in January. My tarrif was £30 for 500 txts and 200 minutes on a 12 month contract. I called for my pac code and they offered me 250 minutes and 900 txts plus £5 off every month.

If I went to 18month contract they would have given me 1000 mins and 1800 txt messages per month. But i didn't want 18months i get bored of the phone

 

[Gumby]

Managed to get 200mins and 500 texts, gold insurance and a free k800i the day it came out (on a 12 month contract) from o2 for £20 a month last year, after threatening to leave Been with them since they were Genie all those years ago...

I don't understand why they want people to go onto an 18 month contract, i suppose it ties people to them for longer. Instead of doing that, why don't they just improve their retention offers and customer service? Surely that would make more sense... I would have thought that they want to keep the customers that they've already got - do they not constitute a higher proportion of users than new customers? Still it's not a patch on Germany where a 24 month contract is the norm...

 

[GinandGasoline]

i personally don't like 18 month contracts as i like a new phone every 12 months.... whilst you can upgrade after 12 it then gets messy as you keep extending the term of your contract. just a personal thing really.... i've always only upgraded for 12 months at a time

 

[cli0 172]

im duy a renual with oz since the 20th of feb.. have they called to renew my contract to keep my custom..( i spend £200-£300 per month) have they fook!

any good deals out there at the mo?

I'm in the same boat mate, been able to renew since before xmas and haven't heard anything from them

Personally i wouldn't bother ,in my time of owning phones O2 have to be the biggest crock of s**t going .... 4mths on & still trying to cancel a contract that has come to the end ,after numerous phone calls i'm still receiving bills ... wtf ?? nob ends .

 

[DrR]

Just renue my 02 contract, i got a free N73 with 500 texts and 250 (+20 for that thing you get every 3 months) anytime mins for £30 a month on 12 month contract, i just phoned up and went through to retention and told the woman striaght, i'm phoning you as i know get better deals if i pretend i want to leave.

 

[Josh]

when i asked to leave they gave me 750mins & 750text for £35

Edit: + a new 6233

 

[quickshift]

^^^^^^^^^^ thats a standard tarrif ?

 

[DrR]

^^^ and it's a cheap phone.

 

[rory182]

I get 1400 free texts and 400 minutes anytime any network on a 12month contract through o2 online having been with them 4 years too. Also got my K800i for free.

All for £30 a month.

my 400min a month has been rolling over for 2 years practically since I moved house so I have unlimited free calls really.

 

[j6 pkp]

when i called last year (round about this time of year!! MMM) i got no where, then called again and got 1500 txts, 200 mins and a SE w810i (when new) for £35 per month! just tell them your leaving or ask to speak to someone else!!
i also work in a retention dept so i know how to word things!

 

[sneeks]

Always phone o2 Retentions directly, customer service are a waste of time for getting good deals.

0870 600 7102 - hope that is still the correct number.

You should still get a good deal but they are not as good as they were 2 years ago.

 

[disco]

when i asked to leave they gave me 750mins & 750text for £35

Edit: + a new 6233

I got this for £25 a month on an 18 month tarrif when I said was going to leave my bill is £30 with insurance.

 

[beatjunkie]

ive been waiting to renew for ages but gonna try wait till least the n95 comes out, see what i can get, dont want an 18month contract as the phone is usually s**t after a yr with battery life and boredom of the same handset, might aswell get more for being on a contract plus u can sell the old one on!!!

02 just gave me a rebate of £100 after a long argument
i went through their email pages so much beter than ringing up and free!