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Just make sure you are usign the right process to enter the code. Number 6 button needs a long press to enter it.
1) Any Renault garage can get the code - £35 tho !
2) Better off finding a website/company that does them. £10 or if your lucky theres a company on ebay for £5 (but you need to check your HU is covered)
Dont bother with these free downloading software, you will never get the right code!