Onsite Warranty - Help

[Dazz]

Hi all,
I bought an LCD tv from Hyundai with a 2 years onsite warranty however after a week of use it has packed up :-(

Hyundai dont have a HQ over here so they use Repairtech.co.uk for there warranty work. I phoned them and they told me they would be in touch next week to arrange collection and then I will probably be without the TV for a week or two whilst it is repaired.

Now to me this is boll*x. Onsite warranty means onsite, not take away?

Am i right in thinking this and is there anything I can do to push these guys as I don't wanna be without a TV for a couple of weeks.

TIA
Dazz

 

[McBunny]

tell them you dont want it fixed you want a replacement your entitled to it

 

[Pettsi]

tell them you dont want it fixed you want a replacement your entitled to it

Ye especially as it has packed up within a week!!

 

[Dazz]

Il try and get a replacement then, is there any sort of trading standards law that state I can ask for a replacement, I haven't had much success with Google.

By the way it was the missus who got fobbed off, im gonna phone them at lunch.

 

[Pettsi]

Il try and get a replacement then, is there any sort of trading standards law that state I can ask for a replacement, I haven't had much success with Google.

By the way it was the missus who got fobbed off, im gonna phone them at lunch.

That will be why then... as i find that companies like that always tend to fob the women off... then when the guys phone up with abit of aggresion and a tone to their voice they play ball...

 

[Rasclart]

If it breaks in the first 14-28 days I think you can take it direct to the retailer for a replacement/refund

 

[Dazz]

Ok thanks everyone, this should lead to an interesting call at lunch

 

[MRBILLYUK]

They don't have to replace it , not straight away anyway . The warranty will cover a repair . If it fails a 2nd time or 3rd or maybe even 4th then you can start to ask for a replacement as you have given them a reasonable amount of attempts to repair it .You can ask for a replacement but you'll be very very lucky if you get one the first time it fails .

With the " onsite " part of the warranty . You can take that with a pinch of salt really , as they probably won't have all the tools , methods for testing at your home so it would be taken away to a workshop where they would be able to to carry out a proper test and repair .

 

[Dazz]

Well heres the result:

Hyundai: Said they can only pick up, fix and return as thats what their onsite warranty means.
They would have replaced if it has been within 7 days. They are going to pick it up Tuesday and repair within 10 to 14 working days!!!! What a joke!

Aria: Im stilling trying to get hold of them, sent an email this morning with no reply after they originally told my partner to phone Hyundai.

Trading standards: They said to tell Aria that under the 1979 sales of goods act I haven't accepted the product as I haven't had it that long. It is Aria's responsibility to sort it.

Result: I'm going to phone them tomorrow as I was on hold for the rest of lunch without any success!

 

[MRBILLYUK]

^^^^ Good luck mate . Let us know how ya get on .

 

[Dazz]

Thanks mate, will do. Looking at the feedback on Aria Customer Service I wont hold my breath

 

[dick]

onsite means you dont have to take it to them.
they take it from onsite....

 

[16v_jon]

just use the returns form on the website to request an RMA ive delt with aria a few times not been too bad. was it the A321 ?

 

[Dazz]

Yup it was the A321.