Orange = Morons

[sn00p]

Ok. So I cancel my contract, request an unlocking code for the phone and they'll charge me 20 quid for the pleasure of the code - fair enough, I already knew about this.

So I phone up last night asking where the code is and I get "Oh, sorry - the customer service representative typed in the wrong IMIE code so the correct one was only entered 2 days ago"!

She was then saying there is nothing she can do, I was livid because they're charging me 20 quid and they're the ones who have messed up and I'll now have to wait longer! So my conversation then went:

Me: Can I speak to your supervisor?
She: There isn't one available.
Me: Can I speak to your supervisor?
She: There isn't one available.

I then followed whatever she said with "Can I speak to your supervisor?"

Eventually she got the hint, put me on hold and came back about 3 minutes later saying that because of the c**k up they're waiving the 20 quid fee.

Quite happy with that, but I'm so glad I never have to use these muppets again!

 

[FlameR]

Yeah orange are sh1t. They won't upgrade my contract (I currently pay 35 quid for 500 texts and 300 mins) from what I'm on now to the Dolphin package which is exactly the same price but I would get unlimited texts and 600 minutes, because I've only had the contract 9 months. Silly c*nts. I also asked if I could upgrade my phone a few months early and they said yeah but it will cost £350. haha good one. Gonna cancel my contract soon and go on the t-mobile flext thingy!!

 

[andywright182]

Yeah they are useless ste for making you see iut the contract you agreed to take for 12 months. Idiots!

 

[ChorleyFM]

Yeah they are useless ste for making you see iut the contract you agreed to take for 12 months. Idiots!

lol :lolup:

 

[tommyboy]

yup idiots!

 

[Pep]

i've had trouble with them for 5 years, but for some reason i still renewed my contract with them.
now I've still got 14 months left on my contract and they want to charge me £580ish to cancel with them!

I sent them a nice letter also explaining how \i will be informaing OfTel of EVERY probelm I have had with them, hopefully I'll get somewhere!

 

[BRUN]

Yeah orange are sh1t. They won't upgrade my contract (I currently pay 35 quid for 500 texts and 300 mins) from what I'm on now to the Dolphin package which is exactly the same price but I would get unlimited texts and 600 minutes, because I've only had the contract 9 months. Silly c*nts. I also asked if I could upgrade my phone a few months early and they said yeah but it will cost £350. haha good one. Gonna cancel my contract soon and go on the t-mobile flext thingy!!

what are you moaning about, your in a 12 month contract so why would you expect that you could change it

and if you could upgrade at any time and not pay anything they wouldnt make any money

i very much doubt you will experience any difference with T-Mobile in terms of contract changing and upgrades