Pipex's non existent customer support

[jonesyx]

(Rant) Bit pissed off with them......

I took out a orange phone contract so was going to save money by getting their free broadband offer, all went well got my phone ordered up.

I then emailed pipex customer support asking for a migration code to transfer my service. alls well i thought. I then recieved my phone, still no migration code.

So i email them again on the 22nd July....

guess what no bloody reply to this day!

A week and a half and no response :dapprove: !!

So i phone up today and guess what im in a queue for 15 bloody minutes. All two pipex employees were busy it would appear.

Anyways got it sorted and was told im using about 5gig a month. As a ISP ive had no problems with the service its top notch and if i wasnt a skint student id have stayed with them

 

[Andy]

So it's not nonexistent then is it? It simply required patience on your part.

 

[jonesyx]

Not when they dont reply to emails, i had to phone them up, which i wouldnt have minded if thats what they had said to do in the first place. on their contact page the email addresses are the first thing listed. phone numbers were further down the page.

I am really patient but not replying to two emails in a 12 days is a bit of a joke.

 

[RSi Dave]

Lol, i was going to join their elite customer support team