Piss Poor Connection, Ideas?

[Final Maxim]

Been on SKY broadband for a few days now and its been absolutely piss poor. its supposed to be upto 16meg, ive managed around 60k downloading files top (around 512 speed).
Also every night after 11 or so the internet drops completely and i struggle to stay online. Should i phone sky and ask what the f**k is going on as i didnt have this problem with BT or is anyone else experiencing this?

 

[Final Maxim]

constant 1mbps even though my connection is constantly very good

 

[G_F]

"Up to" being the word. Give more info, distance from exchange etc got a router? tried plugging into the master socket? taken the bell wires out? got Sky or any other splits from the mas soc?

 

[DeanJ]

Please paste which exchange your on along with Line attenuation and SNR Margin.
Any other info would be much appreciated, Based on the fact that your with Sky I'm going to assume your on LLU , LLU is a fairly new product in the UK and stands for local loop unbundling. This is a proccess where an exchange is kitted out with a 3rd part companies (non BT) equipment. Usually when an exchange is unbundled the 3rd party company use terrible DSLAM's and kit out the exhchange in DSLAM's with known firmware issues which cause it to drop out regularly and they contend the network terribly it's a similar situation with the ADSL MAX.

LLU I believe allows up to 24MB (16mb in sky's case) but again in the UK this is a fairly new and so is having teething problem's.


What is a DSLAM?
A DSLAM is a piece of equipment which act's as a multiplexer (Digital Subscriber Line Access Multiplexer) it allows multiple telephone lines to be inputed to be backhauled onto the IP Network. Bassically at the exchange your POTS (plain old telephone service) comes in via a pair and is broke off into the DSLAM which it can then get onto the network to go to there LT2P equipment and then onto 'T3h Intarnet'

Alot of the newer firmware for alcatel dslams have serious issues and cause drop outs.

Regards Dean

 

[DeanJ]

Just seen your reply showing "Wireless Network Connection" are you sure it's not your Wireless dropping out and not the broadband, logon to your router's web interface next time it drops if you cant get this page then you know it is the Wireless connection and not the router and ADSL connection.

Edit: Try plugging in via a CAT5 network cable to your router and seeing what you get then (remeber to disable wireless via control panel)

Just out of intrest can you do this for me.

Start>Run>CMD (hit enter) type Tracert bbc.co.uk & paste results (this is off topic but im intrested to see how there routing there network) and also

Start>Run>CMD (hit enter) type ping bbc.co.uk & paste results please.

one last one to see if its your wireless playing up, assuming your routers IP is 192.168.0.1 do this:

Start>Run>CMD (hit enter) type ping 192.168.0.1 -t (or whatever your routers ip address is) press CTRL C to cancel it and see if you get any which display as "Timed Out"

You should get something like this:

C:\Documents and Settings\Clearbell>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 4ms, Average = 3ms

Regards Dean.

 

[Griff]

Usually when an exchange is unbundled the 3rd party company use terrible DSLAM's and kit out the exhchange in DSLAM's with known firmware issues which cause it to drop out regularly and they contend the network terribly it's a similar situation with the ADSL MAX.

Sky (well Easynet actually) use Conexant chipsets in their DSLAM's and I think you'll struggle to find better out there.

 

[Mike_182]

That's a wireless connection. You're too far away from your router, and it's that that's causing the 1meg connection.

Christ, some people.

 

[Mells]

Have you got one of those boxes that send the sky wirelessly to another tv in the house? They use the same frequency as wireless bb routers in most cases. If you have they could both be trying to use the same channel (on router), change it to another in the router/modem setup.

Like Mike says the most likely reason is you are probably far from the router or you have some well thick walls in your gaff.

 

[Daz]

Usually when an exchange is unbundled the 3rd party company use terrible DSLAM's and kit out the exhchange in DSLAM's with known firmware issues which cause it to drop out regularly and they contend the network terribly it's a similar situation with the ADSL MAX.

Sky (well Easynet actually) use Conexant chipsets in their DSLAM's and I think you'll struggle to find better out there.

Exactly. Any Easynet connection I've ever installed/used for people is absolutly solid as a rock. Extremely good - probably why it's so expensive through Easynet.

Can't see Sky being any different seeing as they own them..

 

[Final Maxim]

That's a wireless connection. You're too far away from your router, and it's that that's causing the 1meg connection.

Christ, some people.

the signal is near perfect, ive had the pc downstairs next to it and i still get 1 meg.

also the computer downstairs which plus straight into the router via ethernet is getting 1mb also, surely it would only be the computer upstairs that would have downtime if it was signal issue?

 

[G_F]

http://www.speedtest.net/

do the test then post the forum link

 

[Final Maxim]

Just seen your reply showing "Wireless Network Connection" are you sure it's not your Wireless dropping out and not the broadband, logon to your router's web interface next time it drops if you cant get this page then you know it is the Wireless connection and not the router and ADSL connection.

Edit: Try plugging in via a CAT5 network cable to your router and seeing what you get then (remeber to disable wireless via control panel)

Just out of intrest can you do this for me.

Start>Run>CMD (hit enter) type Tracert bbc.co.uk & paste results (this is off topic but im intrested to see how there routing there network) and also

Start>Run>CMD (hit enter) type ping bbc.co.uk & paste results please.

one last one to see if its your wireless playing up, assuming your routers IP is 192.168.0.1 do this:

Start>Run>CMD (hit enter) type ping 192.168.0.1 -t (or whatever your routers ip address is) press CTRL C to cancel it and see if you get any which display as "Timed Out"

You should get something like this:

C:\Documents and Settings\Clearbell>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 4ms, Average = 3ms

Regards Dean.

C:\Documents and Settings\Dan>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 1 ms 5 ms 4 ms 192.168.0.1
2 45 ms 63 ms 48 ms 195.189.158.123
3 32 ms 29 ms 30 ms 80.238.43.225
4 * * 37 ms ip-89-200-132-80.ov.easynet.net [89.200.132.80]

5 34 ms 36 ms 36 ms ge2-1-0.er3.tclon.uk.easynet.net [89.200.130.0]

6 36 ms 36 ms 35 ms ge0-0-0.er3.thlon.uk.easynet.net [82.108.6.150]

7 35 ms 36 ms 36 ms ip-217-204-60-225.easynet.co.uk [217.204.60.225]

8 43 ms 37 ms 36 ms bbc-gw0-easynet.prt0.rbsov.bbc.co.uk [217.204.61
.146]
9 37 ms 36 ms 36 ms 212.58.238.133
10 36 ms 36 ms 36 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.
-------------------------------------------------------

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Dan>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.131] with 32 bytes of data:

Reply from 212.58.224.131: bytes=32 time=35ms TTL=119
Reply from 212.58.224.131: bytes=32 time=35ms TTL=119
Reply from 212.58.224.131: bytes=32 time=36ms TTL=119
Reply from 212.58.224.131: bytes=32 time=35ms TTL=119

Ping statistics for 212.58.224.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 36ms, Average = 35ms

 

[Final Maxim]

 

[Final Maxim]

see, that aint right for an upto 16mb line surely, my upload is nearly bigger than my download :S

ill go do the same test on the pc downstairs and post them results so you can compare signal brb

 

[Mike_182]

Then there's something wrong with your router. The computer/router connection is completely seperate to your broadband speed. You're barking up the wrong tree - your hardware is s**t or you've pissed about with the settings. My broadband is 2meg (live in the sticks), my router shows 27** down and 7** up however all my wired stuff shows 1Gbit and wireless stuff varies between 11mbit and 54mbit depending on how far away you are.

Your computer, unless you're using an ADSL modem, won't be able to tell you what your download speeds are.

Also, up to 16meg doesn't mean 16meg. If you live in the middle of nowhere you'll not get any better than 1-2meg. And you'll always show a 512(approx) up - that's the standard for ADSL - you don't need any more than that for browsing the net, only torrenting which really you want SDSL like I have in the office.

 

[Final Maxim]

that says 10 meg, so must be right then that its the wireless.

can certain wireless hardware only carry so much info? as i say the signal is good and the pc has been upstairs and downstairs with the same signal

 

[Final Maxim]

Then there's something wrong with your router. The computer/router connection is completely seperate to your broadband speed. You're barking up the wrong tree - your hardware is s**t or you've pissed about with the settings.

aint messed with any settings, only had it plugged in last week, literally ssid and network key, that was it. ideas on how to make the pc upstairs the same speed as pc downstairs? isit possible to connect the 2 pc's with a cable other than wireless or can i improve my speed somehow

 

[Mike_182]

Here's proof:

On my "2meg" connection.

My router says:

ItemStatusADSL StatusShowtime/DataDownstream Speed2016 KbpsUpstream Speed448 KbpsStandardG.dmt

 

[ollie]

my net has been piss poor for about 4 months

 

[Mike_182]

Then there's something wrong with your router. The computer/router connection is completely seperate to your broadband speed. You're barking up the wrong tree - your hardware is s**t or you've pissed about with the settings.

aint messed with any settings, only had it plugged in last week, literally ssid and network key, that was it. ideas on how to make the pc upstairs the same speed as pc downstairs? isit possible to connect the 2 pc's with a cable other than wireless or can i improve my speed somehow

You've probably got an oldish house with proper walls. Had a problem with one of my customers that her walls were that bad her wireless signal was unusable at the far end of the next room.

Short of Powerline, which I've had varied results with, No. You can't do much.

 

[Final Maxim]

theres no way of joining 2 computers with cables and using 1 router at all? has to be done wireless?

 

[Mike_182]

No, you can use a hub/switch, but you'll have to have the wire in all the time (makes sense really, but have to point it out!)

 

[Final Maxim]

dunno what you mean have the wire in all the time? you mean the cable that would connect them both?

got a link to further details on hub/switch so i can read up

 

[Final Maxim]

would it work if i extended all the wires from my main phone socket upstairs, plugged the upstairs computer straight into the router via ethernet and ran the pc downstairs on wireless?

 

[Mike_182]

would it work if i extended all the wires from my main phone socket upstairs, plugged the upstairs computer straight into the router via ethernet and ran the pc downstairs on wireless?

Yep.

 

[Final Maxim]

damn i impress myself sometimes. now just to find the proper cables for this box and whether its gonna be through the ceiling job or outside up the wall hmm

 

[Mike_182]

damn i impress myself sometimes. now just to find the proper cables for this box and whether its gonna be through the ceiling job or outside up the wall hmm

If you're going to all that trouble, just get a 5-port ethernet switch and run the ethernet cable wherever. Remember you'll need 2 extra ethernet cables though! One for each machine. Saves moving all the kit around.