Plasma Pixel Failure

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I've a dead Pixel on my Panny Plasma. I read various conflicting stories about their warranty policy on this. Does any have any knowledge on this?

It is less than 6months old, so a little disappointed. I thought Panasonic were pretty bullet proof. I understand you can only repair a dead pixel with a full panel replacement?

 

[dunganick]

Get in contact with your retailer. There are different standard for TV sets to PC monitors. It is considered acceptable to have sometimes up to 7 stick pixels on pc monitors, however i had an LG TV screen replaced for a combination of a stuck pixel and uneven backlight (LCD).

 

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Cheers, it was purchased from Currys, so will give them a call tomorrow. The pixel is black, so not hugely noticeable, is virtually central and 3/4 from the base o the screen.

 

[dunganick]

See what they have to say, they will probably just book an engineer to visit you as the set is over 37". Wouldn't hold your breath though. Its not that bad really, my iMac has a stuck pixel which bugged me like hell at first but i honestly don't notice it now.

 

[realnumber 1]

Could be worth running this on it in case it's just a stuck pixel rather than dead!

Warning, don't play this if you suffer from epilepsy lol.

 

[C.J]

One idea, take out the 'Whatever Happens' plan from Currys / Tech Guys. You can take it out up to 12 months after buying the TV. Costs about £7pm.

This will be covered, and works on a PAYG basis.

I've used them on 2 TVs, and ended up with a brand new set once, and a credit note the 2nd time.

Try Panasonic and Currys first, then if that fails get the extra cover.

 

[FiXX]

if its black its dead, not stuck.

 

[Cripple]

I work for PC World (same as currys) afaik they only replace them (even with the extended warranty) if there is a cluster of like 5 or more.

 

[C.J]

I work for PC World (same as currys) afaik they only replace them (even with the extended warranty) if there is a cluster of like 5 or more.

I had one replaced, with only 1 dead pixel from Dixons (same as Currys/PC World).

 

[Jason_E]

I had one replaced, with only 1 dead pixel from Dixons (same as Currys/PC World).

I think you'll find they aren't the same.

 

[word_easy]

I think you'll find they aren't the same.

I think you'll find that they are.

 

[Nigel]

My Panasonic Plasma had a massive screen failure after 2 years. Panasonic replaced the entire internals and just charged me £50 as an excess when the original repair bill was for £900. All 3 Panasonic Plasmas I've had have been excellent.

 

[word_easy]

My Panasonic Plasma had a massive screen failure after 2 years. Panasonic replaced the entire internals and just charged me £50 as an excess when the original repair bill was for £900. All 3 Panasonic Plasmas I've had have been excellent.

Excellent apart from the one that the screen failed on?

 

[Nigel]

Well obviously yeah, but the picture is amazing and they turned it around in less than 2 weeks which for me is excellent customer service when you consider how far out of warranty it was.

 

[Adam.]

I had one replaced, with only 1 dead pixel from Dixons (same as Currys/PC World).

I think you'll find they aren't the same.

I think you'll find that they are.

They are all part of DSGI group.

 

[dunganick]

I think you'll find they aren't the same.

lol almost all of your posts make me laugh in one way or another :star: