Plusnet cancellation

[Feirny]

Ok, i want to cancel my plusnet broadband but cant find anything on their website, anyone had any experience of it.

Wanting to cancel asap really.

Any help appreciated.

 

[edde]

I think I used to be with them and you have to send them a letter.

Although I rang back late on a Friday and the bloke on th other end of the phone was depressed so did it for me there and then.

 

[sn00p]

raise a ticket saying that you want your mac code. If you have any outstanding charges/contract then they won't issue you with it until you're fully paid up.

 

[Nik]

Log in to the Member Center on the website, click on Help & Support, Customer Services & Billing, Account Management, Cancel My Product

 

[alexbleubolt]

they are dodgy, i was with them a year ago and they try to stich you for like a years cancellation notice or some junk like that, can't emember what crap they said, so be warnned

 

[Feirny]

Cheers guys, appreciate the help.

Will have a look in a second.

 

[Gareth]

cheers guys, I've just used the above as I want to move away from Plus net also, they are sh*t and expensive to boot!

 

[Adam K]

raise a ticket saying that you want your mac code. If you have any outstanding charges/contract then they won't issue you with it until you're fully paid up.

that's not true.

isp's sign up to a voluntary code of practice regarding mac codes. they can't withold a mac code even if you haven't paid.

 

[TheCake]

Got my MAC code without any problems at all.

 

[Gareth]

I'm assuming because I've been with them over a year I shouldn't get any penalties to pay etc? anyone know?

 

[TheCake]

Nothing here matey

 

[sn00p]

raise a ticket saying that you want your mac code. If you have any outstanding charges/contract then they won't issue you with it until you're fully paid up.

that's not true.

isp's sign up to a voluntary code of practice regarding mac codes. they can't withold a mac code even if you haven't paid.

Which would be fine. Except you already mentioned the magic word "voluntary" and plusnet haven't signed it!

Edit: here's the link for the list of ISP's that *have* signed up for it.

http://www.ofcom.org.uk/advice/codes/bbm_cop/

 

[sn00p]

I'm assuming because I've been with them over a year I shouldn't get any penalties to pay etc? anyone know?

That depends on whether or not you took anything like the deferred activation fee (if you transferred in then that won't be the case), if you did then there might be a bit to pay.

 

[Adam K]

that's not true.

isp's sign up to a voluntary code of practice regarding mac codes. they can't withold a mac code even if you haven't paid.

Which would be fine. Except you already mentioned the magic word "voluntary" and plusnet haven't signed it!

Edit: here's the link for the list of ISP's that *have* signed up for it.

http://www.ofcom.org.uk/advice/codes/bbm_cop/

nice link, i'd never seen that list before.

plusnet have quite a bad rep since their traffic shaping debacle.

 

[Nik]

I'm also leaving them this week after nearly 7 years

 

[Ads_172]

Tbh I've found them fine in the year and a half I've been with them. They were cheap at the time and, although ISP's have moved on in terms of speed, I still find plusnet to be good enough for what I need them for.

Moving house in the next month or so, so I may do a bit of research on who's hot nowadays.

Who does everyone go with now?

 

[philbolton]

what is the bandwidth limit they impose after 4gb of on peak useage per month?

Are they expensive? £15 a month for 8mb?