Powersteering pump - Received broken one from Renparts?

MorroN · Jun 26, 2017

Hi Guys,

So I have a really loud power steering pump on my 182 non cup, I decided to finally bite the bullet and get it sorted. I bought a second hand one and booked in with Gaz to get it sorted.

Turns out I bought one from a CUP non AC car that has a different pump, s**t! Gaz very kindly offered to keep the car in bits for a few days while I tried to source a new pump. Found one from Renparts, very helpful on the phone, got it delivered next working day.

All good right?

To my dissapointment Gaz tells me he's not happy with the part because there is lots of play in the shaft and has had to rebuild the car with my original pump.
So I have A) pissed off my favourite mechanic, B) had my car off the road for 4 days and C) In the hole for about £300.

I totally admit this is partially my fault for being a r****d and ordering the wrong part in the first place.

Other than just getting a refund for the part, is there anything I can do to claim some of the labour back from Renparts? I dont see how a specialist can send out parts that are supposedly 'tested and in full working order' despite being visibly broken.

car.crash · Jun 26, 2017

But you didn't fit it.

MorroN · Jun 26, 2017

car.crash said:
But you didn't fit it.

Thanks for the reply mate. It wasnt fitted because the mechanic judged the play in the shaft to be unnaceptable, does this affect the warranty on the part?

imprezaworks · Jun 26, 2017

Have you asked them?

MorroN · Jun 26, 2017

imprezaworks said:
Have you asked them?

Thanks for getting back to me mate. Mechanic has been working all night and has only just let me know, so no. I want to call renparts first thing tomorrow with all the facts on hand

imprezaworks · Jun 26, 2017

Why would gaz have to rebuild the car? Could he not just wait for a replacement

MorroN · Jun 26, 2017

imprezaworks said:
Why would gaz have to rebuild the car? Could he not just wait for a replacement

Thats a good question, It had been in bits in his shop for 4 days already in fairness and I guess he needed the space

iimushroomzii · Jun 26, 2017

Don't be so stupid. They'll give you uour money back or offer an exchange if you send your faulty one to them but you'll have to prove it's the one you bought from them and not the dodgy one off your car.

imprezaworks · Jun 26, 2017

So he got the part, your car in bits still.

New part was wrong again, fair enough. So he rebuilds your car with the old crap pump.

Might be time to get another mechanic. It makes zero sense

MorroN · Jun 26, 2017

iimushroomzii said:
Don't be so stupid. They'll give you uour money back or offer an exchange if you send your faulty one to them but you'll have to prove it's the one you bought from them and not the dodgy one off your car.

I get that, hopefully they'll just give me a refund then..

imprezaworks said:
So he got the part, your car in bits still.

New part was wrong again, fair enough. So he rebuilds your car with the old crap pump.

Might be time to get another mechanic. It makes zero sense

Thinking about it... it doesn't make sense, and he didn't ask me either. Could have had a recon pump there Wednesday. I'll ask him about it tomorrow when I pick up the car

bloke · Jun 27, 2017

what's the difference in cup and non cup pumps? afik they are the same?

NorthloopCup · Jun 27, 2017

bloke said:
what's the difference in cup and non cup pumps? afik they are the same?

f**k all other than the cup had an aluminium pulley...

bloke · Jun 27, 2017

NorthloopCup said:
f**k all other than the cup had an aluminium pulley...

That's saves me going through my spare pumps to check!!

imprezaworks · Jun 27, 2017

This mechanic knows his stuff.

Crybert · Jun 27, 2017

That kind of mechanic would not be getting my custom. He should be going out his way to help you. Regardless of space you're still paying him!

MorroN · Jun 27, 2017

Hi guys, massive shout out to to Gary Burnett as after all that he ended up charging me nothing for the work .

He has also sourced a genuine new pump and I have rebooked in for a later date

ADS_V6 · Jun 27, 2017

Hang on isn't he a Renault specialist

JamesBryan · Jun 27, 2017

Gary is a top bloke, sorted my power steering out a few weeks ago. Whatever he's done he'll have done it for a reason.

MorroN · Jun 27, 2017

ADS_V6 said:
Hang on isn't he a Renault specialist

Yeah he is. To be fair hes done me a big favour by agreeing to fit used parts and then hasnt charged me a penny for after me supplying him with a wrong part and a broken part

JamesBryan · Jun 27, 2017

How much was the second hand pump?

MorroN · Jun 27, 2017

JamesBryan said:
How much was the second hand pump?

£42 from renparts

ADS_V6 · Jun 27, 2017

MorroN said:
Yeah he is. To be fair hes done me a big favour by agreeing to fit used parts and then hasnt charged me a penny for after me supplying him with a wrong part and a broken part

I would send old part back to renparts and get Gary too put a covering note stating the wear on it etc

JamesBryan · Jun 27, 2017

MorroN said:
£42 from renparts

A lot cheaper than new then. I went with a new one from Gary. Everyone says they whine as standard but this one is silent.

MorroN · Jun 27, 2017

JamesBryan said:
A lot cheaper than new then. I went with a new one from Gary. Everyone says they whine as standard but this one is silent.

How much was it new? We both tried renault dealerships and all were out of stock/ couldnt get one

JamesBryan · Jun 27, 2017

MorroN said:
How much was it new? We both tried renault dealerships and all were out of stock/ couldnt get one

Can't remember the actual price, but the whole job was £416. That's pump, aux belt kit and labour.

Christopher · Jun 27, 2017

JamesBryan said:
Gary is a top bloke, sorted my power steering out a few weeks ago. Whatever he's done he'll have done it for a reason.

This. Everyone jumping to conclusions in here as usual.
Gary's spot on.

MorroN · Jun 27, 2017

Hi Guys,

Renparts have sent me out a replacement pump free of charge, hopefully this one is alright

imprezaworks · Jun 27, 2017

If the op had stated who it was rather than 'gaz' then maybe things would have been a bit clearer.

MorroN · Jun 27, 2017

imprezaworks said:
If the op had stated who it was rather than 'gaz' then maybe things would have been a bit clearer.

Didnt want to drop names until it was sorted, now that its a happyish ending I slid his name in as he's been very fair with me

imprezaworks · Jun 27, 2017

Glad its sorted

bloke · Jun 27, 2017

who said the cup pump was different? just wondering as only ever heard good things about gary.

got to admit i was 99% certain they were the same and was even going to dig one out and double check until marks confirmed.

MorroN · Jun 27, 2017

bloke said:
who said the cup pump was different? just wondering as only ever heard good things about gary.

got to admit i was 99% certain they were the same and was even going to dig one out and double check until marks confirmed.

Gary said the pump was incorrect and the pump was sold as a 182 cup pump. It could be the seller fucked up and sent the wrong pump

I have both pumps in my boot, will take pictures after work.

Daz. · Jun 27, 2017

MorroN said:
Hi Guys,

Renparts have sent me out a replacement pump free of charge, hopefully this one is alright

Renparts never sent me anything that wasn't damaged or not working!

Fraser.J. · Jun 27, 2017

Far as I'm aware they all have the same pump, just bolt on differently to suit cup/non cup

MorroN · Jun 27, 2017

Hi Guys, so here is a comparison of the two pumps. The 182 pump has the white sticker part no 7700840107 and the cup pump has a yellow sticker 7700840105. As far as I can see the parts are identical, even measured them and the appear to be the same in all dimensions. So im not sure whats going on. In addition they both have the same play that was pointed out to me, are they both knackered or is this normal?