Hi Guys,
Thanks for the feedback on the aircon delete kit. Just a few things to put across from our side:
Tom, I assume it was you we sent the replacement bracket out to earlier this week? I Believe this had been on the car for some time and I said to you on the phone that had you recently purchased it from us and you had a problem soon after fitting then we would have replaced it FOC, but the kit was purchased second-hand (although new) from someone off the forum.
We have heard of the failure before sometime ago so we looked into what was causing it. So we tensioned the alternator and removed the bracket - the alternator remained tensioned without the bracket in place until we fitted back up again. From that I could only assume that the bracket was under too much load due to:
1. Either the belt is over-tensioned
2. The belt has been tensioned without the bottom bolt being undone
3. The bottom bolt hasn't been tightened up enough when fitted
I've just looked back through our records and the drawing for the tensioner bracket was done in Nov 2011, so looking at sales figures from then on we have sold 240 aircon delete kits of one type or another and I could count the amount of replacement brackets we have sent out on two hands (I'm in Cornwall, so 12), so as far as I'm aware it isn't like they are all breaking.
We never wash our hands of a genuine issue with our parts as we really do care about what people think, so if there is a genuine problem we will sort it out - if it turns out that in fact they are all broken then I will swallow my words and do something about it.
Our parts are designed, developed and sold as small batch, niche motorsport parts. We test everything as thoroughly as we can before sending anything out into the market place but our test regime is limited to very small amounts of parts on a very small amount of vehicles so it certainly doesn't compare to Renaults development budget (although they still get many failures, but we won't go into that as we'll be here all day)
Should you need one, the replacement part is cheap and easy to fit.