Alright guys I have 1 massive problem and I really could use some advice.
Ill set the scene
I’m driving along in my 53 plate 172 which is under warranty until December and I press the accelerator and then my car just dies , I’m thinking oh s**t , what’s going on .
I have had the car a year in a few days. And this happens, I roll over to the edge to the pavement and start to wonder. The car wouldn’t stat so I called Renault assistance.
This guy turn up and fair play , he knew what he was doing, go out his laptop checks the car, says everything is fine, I’m like try and start it so then he seems to think I’ve run out of petrol , I insisted that my car was full of petrol but I went with the flow and bought some more.
What do you know the car didn’t start, he pops the bonnet and has a look around he then checks 30 amp fuses which had blown, he replaced in then bobs your uncle the car started and off I went home.
I then decided to go back out as you do but I thought I’m not taking any chances and put a box of fuses in my car, left the house and got round the corner and the same thing happened again. This time I had a nice little orange light (Toxic fume light) so I went home.
1st thing the next day (Thursday) I phoned Renault Cardiff to as instructed by the manual, they said the earliest they good fit me in was Monday 15th. I leave work then and get ½ way home and my car stops, although this time my car was on fire, the main wiring loom had overheated and burnt out.
I phoned AA again and has the same guy again, top bloke, he then towed me to Cardiff Renault at and I got there just b4 6pm when they were due to close, they were no help what so ever!! ,my car would not lock and they simply told me that it will more than likely get looked at on Monday when it was due to be booked in , at this point I was super pissed !! I went and picked my ford fiesta courtesy car and when back to try and lock my car. I eventually managed to lock it and went home.
Thursday afternoon , I receive a call from Mickey mouse disguised as a Renault Technician informing me that my wiring loom had burnt out and due to my sub an my amp and that my £9000 car was not covered under Warranty. I then went nuts with Mr. Mouse and explained that there was no way on this earth that my ICE had caused the problem , I explained that is had been in the car nearly a year and that the only things that work are the clock and the ICE, he then said that he would have it look et at by a Renault Electrician . I received no call back that day.
1st thing Friday morning I and my dad went to Renault to see what’s going on, we were fobbed off then after a bit of fuzz and a 30 min wait we spoke to a manager. Well he had an office anyway.
We explained everything that had happened and asked if he would take 2 minutes out of his time to look at my Dead 172.
We got to the car and he had a look around, he had already told me that he was an advanced electrician, he then pointed out that my car had a non standard alarm that had been fitted poorly and caused the car to catch on fire, he looked in the car and set the red alarm light next to the gear leaver was not fitted by Renault and he had not seen this before, he also pointed out a yellow and red wire that were added into the loom and came off the alarm cables and because they has been poorly fitted warranty void. At this point I was gutted he had told me that the cost to fix my car would be £966.77 and that it was not under warranty due to a alarm fitted by some 1 else.
I then got home and decided to check my documents, I then notice that I have an alarm book and an alarm certificate. The alarm was fitted by Cat UK (Renault Import Centre) which I found out after calling Bristol Renault who I received more information in 5 minutes than I did with Cardiff.
I have contacted Renault customer services and they are currently dealing with Cardiff, as it stands at this moment in time my insurance will not cover it and Renault say they won’t do the work under warranty .
I now also know after reading many threads that the red alarm light is part of the cobra alarm and is fitted and the Renault import centre along with the alarm
I was just wondering what you guys think as it will all kick off again tomorrow when everything is open .
Thanks for your time and suggestions?
Ill set the scene
I’m driving along in my 53 plate 172 which is under warranty until December and I press the accelerator and then my car just dies , I’m thinking oh s**t , what’s going on .
I have had the car a year in a few days. And this happens, I roll over to the edge to the pavement and start to wonder. The car wouldn’t stat so I called Renault assistance.
This guy turn up and fair play , he knew what he was doing, go out his laptop checks the car, says everything is fine, I’m like try and start it so then he seems to think I’ve run out of petrol , I insisted that my car was full of petrol but I went with the flow and bought some more.
What do you know the car didn’t start, he pops the bonnet and has a look around he then checks 30 amp fuses which had blown, he replaced in then bobs your uncle the car started and off I went home.
I then decided to go back out as you do but I thought I’m not taking any chances and put a box of fuses in my car, left the house and got round the corner and the same thing happened again. This time I had a nice little orange light (Toxic fume light) so I went home.
1st thing the next day (Thursday) I phoned Renault Cardiff to as instructed by the manual, they said the earliest they good fit me in was Monday 15th. I leave work then and get ½ way home and my car stops, although this time my car was on fire, the main wiring loom had overheated and burnt out.
I phoned AA again and has the same guy again, top bloke, he then towed me to Cardiff Renault at and I got there just b4 6pm when they were due to close, they were no help what so ever!! ,my car would not lock and they simply told me that it will more than likely get looked at on Monday when it was due to be booked in , at this point I was super pissed !! I went and picked my ford fiesta courtesy car and when back to try and lock my car. I eventually managed to lock it and went home.
Thursday afternoon , I receive a call from Mickey mouse disguised as a Renault Technician informing me that my wiring loom had burnt out and due to my sub an my amp and that my £9000 car was not covered under Warranty. I then went nuts with Mr. Mouse and explained that there was no way on this earth that my ICE had caused the problem , I explained that is had been in the car nearly a year and that the only things that work are the clock and the ICE, he then said that he would have it look et at by a Renault Electrician . I received no call back that day.
1st thing Friday morning I and my dad went to Renault to see what’s going on, we were fobbed off then after a bit of fuzz and a 30 min wait we spoke to a manager. Well he had an office anyway.
We explained everything that had happened and asked if he would take 2 minutes out of his time to look at my Dead 172.
We got to the car and he had a look around, he had already told me that he was an advanced electrician, he then pointed out that my car had a non standard alarm that had been fitted poorly and caused the car to catch on fire, he looked in the car and set the red alarm light next to the gear leaver was not fitted by Renault and he had not seen this before, he also pointed out a yellow and red wire that were added into the loom and came off the alarm cables and because they has been poorly fitted warranty void. At this point I was gutted he had told me that the cost to fix my car would be £966.77 and that it was not under warranty due to a alarm fitted by some 1 else.
I then got home and decided to check my documents, I then notice that I have an alarm book and an alarm certificate. The alarm was fitted by Cat UK (Renault Import Centre) which I found out after calling Bristol Renault who I received more information in 5 minutes than I did with Cardiff.
I have contacted Renault customer services and they are currently dealing with Cardiff, as it stands at this moment in time my insurance will not cover it and Renault say they won’t do the work under warranty .
I now also know after reading many threads that the red alarm light is part of the cobra alarm and is fitted and the Renault import centre along with the alarm
I was just wondering what you guys think as it will all kick off again tomorrow when everything is open .
Thanks for your time and suggestions?
