Quote: Originally posted by Jim172CUP on 05 May 2005
didnt think they could f**k up with parts cuz they always want your ring number, or they always did when i ordered stuff from ren.
Ive been messed around with parts at a Renault dealer. Needed a new alloy for an 03 Dynamique, they took my numberplate which of course brought up the exact details for my car, then when I go back a few days later I get given the new alloy that Renault use on entry level Clios. Went back, guy scratches his head wondering how the hell his colleague ordered the wrong part as apparently there is only one choice on the system.
Anyways, didnt get an apology and to top it all off I had to pay more there and then as the one I actually wanted was more expensive!
They really dont have a good reputation locally (Platinum Renault, Trowbridge), spoken to many people and very few have a good word to say about them, especially regarding servicing,they seem to be all about the money and uninterested in customer service. Considering we have excellent Ford and Peugeot dealerships locally you would think they would put a bit of effort in.