returning tablet to manufacturer for repair, does this sound software related?

[bill]

Bought a 7" acer iconia B1 tablet for the kids, it went faulty after a couple of months, one side of the tablet does not respond/work at all, so i am about to return it to acer uk to have it repaired, the only catch is if it turns out to be software related, i will get charged £71.50 for the repair, the tablet only cost £100 new, so obviously i dont want to be paying 70 notes for a repair on it, its only been used to download and play games on, i have tried the reset button ( the little pin hole button on the side ) and also tried to do a factory reset, which it has done, but as i cant use half of the screen, i cant select the language to get it going again :S

any advice before i send it back, does it sound software related? i'm presuming not, but then i'm not that clued up with computers!

​cheers

 

[Addicted]

doesn't sound like software to me imo.

 

[bill]

doesn't sound like software to me imo.

just rang acer, they have said it doesn't sound like a software issue, and they will find the fault, repair it if under warranty or contact me 1st before they do any chargable repairs, thats the main job, didn't want a 70 quid bill,cheers

 

[Chrisgti6]

Nah, that won't be software related