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If its a megane and petrol - It will 99% be an ignition coil thats failed. I used to work at Renault Customer services and there is a Yellow OTS out on some vehicles that will cover the coil packs on cars upto 4 or 5 years old.
Tell her to ask her local dealer if they can check ICM against her VIN number and if its valied it will flag up.
The only way to find out is to either get Dealer to look on the warranty system called ICM or to call Renault customer services and get them to check.
Your probably better off getting a dealer to look as they farmed customer services out to Ireland and they were pretty useless when I left RUK head offices.