Tiscali connections

[Geddes]

Since day one my connection disconects and reconects itself few times a day every day for eg on messenger and other web pages i got to log back in

is this normal for tiscali, i rang them and they say the line is fine ' so they say'.

i'm on ADSL

 

[Si]

mine does this. we're with tiscali. my connection speed is also crap.

 

[Henry]

have you got those filter things on all of your 'phones?

 

[Geddes]

have you rang them about the connection?

 

[Geddes]

have you got those filter things on all of your 'phones?

i've got 3 filters used, one or two are not directly in the socket itself but it is wired if you know what i mean

 

[James.f]

Tiscali isnt tiscali anymore, reason your gettin shitty speed's etc is because their TALK TALK, were also gettin problems here aswell,

you tried changing it to wireless?

 

[Geddes]

Tiscali isnt tiscali anymore, reason your gettin s**tty speed's etc is because their TALK TALK, were also gettin problems here aswell,

you tried changing it to wireless?

i got a wireless router in my room and the connection been doing this more than 2 years

 

[Si]

have you rang them about the connection?

yep. i speak to a very helpful Indian chap who informs me that my connection is equivalent to 56k. I ask them what they can do about it and they say they'll get a specialist to run some tests and contact us in the next 24hours. i've done that 3 times and never heard back.

 

[Geddes]

yep. i speak to a very helpful Indian chap who informs me that my connection is equivalent to 56k. I ask them what they can do about it and they say they'll get a specialist to run some tests and contact us in the next 24hours. i've done that 3 times and never heard back.

yeah, same with me never heard anything back. shocking service everytime i rang them

 

[Si]

i would change provider... but it's all in ym stepdads name and he pays etc i pester him to sort it but he doesn't seem too fussed.

 

[Geddes]

i would change provider... but it's all in ym stepdads name and he pays etc i pester him to sort it but he doesn't seem too fussed.

if and when the time comes and i do change will i not get the same problem or is it the wiring in my house?

 

[Si]

well i've thought it could also be my wiring... as no-one in my area experiences similar problems (as far as i know anyway) but i don't know how to determine whether that's the fault of my wiring or tiscali.

 

[Geddes]

well i've thought it could also be my wiring... as no-one in my area experiences similar problems (as far as i know anyway) but i don't know how to determine whether that's the fault of my wiring or tiscali.

cant determine it either

 

[dr_sybourg]

Mine does this with plusnet, they finally sent a BT engineer out and it worked fine for a day but now its back to constant disconnection and below 1meg speeds.

Plusnet also seem to ignore the complaints.

 

[Geddes]

how does it work if i were to cancel tiscali? also will i be left with no bb untill the new router comes?

 

[James28]

I don't think it cancels straight away.
You request a MAC code from your current provider, then when you go to sign up for a different provider, they ask you for the MAC code (I think)
In theory this limits the amount of downtime you have between switching.
We switched from Tiscali to o2 using the MAC code, and from what I can remember it was pretty easy. Although some providers do have minimum contract periods before you can request a MAC code to switch.

Info on MAC codes here:
http://www.broadbandchoices.co.uk/partner-bc~cu/mac-migration-codes.html

The whole site is quite useful TBH:
http://www.broadbandchoices.co.uk/partner-bc~cu/switching-broadband-provider.html

 

[Mot!]

Tiscali can't issue him a mac code as his phone line is completely unbundled..that's what I've been harping on about..

TBH, there should be something easier in place to help customers make the move, the situation is stupid!

 

[SamP]

Mine does it at 00:00 GMT every day (1 oclock BST atm), really puzzled me what it was for about 6 months. Just deal with it now... :/

 

[Henry]

i've BB only with Tiscali and they've been giving me MAC codes (haven't gotten around to using them). funnily, my speed's gone up recently

if you move, you loose your email addresses

i was considering BE Value (£7.50/month; 'up to' 8meg) - lots on moneysavingsexpert, etc

in your position, i'd make absolutely sure these filters are on the master socket and at each socket with a device (made a difference with mine)

 

[Geddes]

http://i190.photobucket.com/albums/z130/geddes247/DSC02183.jpg

http://i190.photobucket.com/albums/z130/geddes247/DSC02184.jpg

http://i190.photobucket.com/albums/z130/geddes247/DSC02178.jpg

there's actually 4 filters in the house the 4th one is the same as the 3rd pic

i've tried to get the filters in the socket itself but problems crop up like no connection at all and so on

 

[Mot!]

You may have too many devices on your line!

There's something called a REN (ringer equivalent number) which is 4 - most devices have a REN of 1, if you exceed it you could be trying to draw too much power down your line..

 

[Geddes]

You may have too many devices on your line!

There's something called a REN (ringer equivalent number) which is 4 - most devices have a REN of 1, if you exceed it you could be trying to draw too much power down your line..

so is there a solution to this problem?

 

[Mot!]

remove some devices? Sky boxes are bad for line attenuation, unplug them - sky very rarely bother the customer over it..

You can get REN boosters but I'm unsure of their compatibility with ADSL.

 

[Geddes]

i've removed the 1st filter in pic 1 aslo i removed the 4th filter same as pic 3

i remember what tiscali said they said to put a filter where there is a phone line in the house, what i've done is the opp what they said, i removed 2 of them

i cant tell yet im getting disconected and reconected yet

 

[Geddes]

i've now took out the filter on pic 3, still getting bb connection without those 3 filters

 

[Geddes]

i had to put 1 of the filter back on as the phone was crackling also when someone was on the phone i lost my bb connection

 

[clayton6]

Yep I'm with Tiscali aswell which is shocking at the mo for disconnections etc....my line seems fine though showing good stats etc and according to them there is no problem. Happens daily if i'm surfing the net for 20-30 minutes, it will disconnect, tried several routers with no joy.

Can't wait too cancel and get back to Be*

 

[Geddes]

can someone tell me if the filters look right, only 2 are now fitted and why tiscali say you should have a filter for every phone line

i tried taking another off but it was causing crackling noise on the phone and whyen the phone was used my bb connection cut out all together

my contract has ran out few months ago and now looking for another isp

 

[James28]

Tiscali can't issue him a mac code as his phone line is completely unbundled..that's what I've been harping on about..

TBH, there should be something easier in place to help customers make the move, the situation is stupid!

I dno if I understood you wrong, but when we were on Tiscali they gave us a MAC code when I requested one.

We just had broadband with them, and normal BT phone line etc. I'm guessing you mean you can't if you have a broadband/phone package with them?

I agree it is very confusing all of it though!

 

[Mot!]

I'm guessing you mean you can't if you have a broadband/phone package with them?

Yep - it's hard to get back onto a "BT line" once you've took both services away from them

I went to plusnet then I've shifted my broadband to o2, I'll take my landline soon too as o2 homephone is actually a BT service being resold so you're still classed as having a BT line..

 

[Geddes]

lost all connection to bb few mins ago so i had to put both filters back on, so now i'm back to 4 filters. WTF is going on if i loose the filters it causes havic with my loss of connection and interfierance with the phone line

 

[clayton6]

How come your taking the filters off anyway? You need them wherever the phone line connects to a socket so obv it's going to cause havoc if you take them out. Just replace the filters with new ones, then run your router from your test socket and see if the problem is still happening.

 

[DMS]

You need a filter on each phone socket. It has to be the first thing coming out of the socket, otherwise it'll have zero effect.
If you're having problems, first thing to try is to plug your router into the master socket (it should have a fascia that comes off in two halves rather than one piece if it was installed by BT). Plugging the router into the master socket eliminates possible problems with the wiring to your other sockets.
If you're still having an issue, phone your ISP and get them to perform a line test and a diagnostics test. Advise them that you want to see the results of both tests. They should be able to email them to you.
Then post them on here and I'll tell you what's wrong.

It is worth noting though, that Tiscali had a 50:1 contention ratio when I last had experience of one of their connections. It wouldn't surprise me if this is still the case. Fighting 49 other users for bandwidth is bound to give poor performance, especially if the other 49 are in the process of downloading the internet.

 

[Geddes]

How come your taking the filters off anyway? You need them wherever the phone line connects to a socket so obv it's going to cause havoc if you take them out. Just replace the filters with new ones, then run your router from your test socket and see if the problem is still happening.

some one mentioned in a previous post i've got too many filters that's why i have been taking them out

 

[aucky]

Very normal for tiscali. Switched to O2, not had a single problem since day 1

 

[Geddes]

phoned up tiscali said i'm having problems and she said i'll do a line test and i said can you send me the results and she said cant do it or something like and then i asked her again and again and she said we will do that for you after the technician. so the technician is ringing me on wed around mid day about the problem

what's a facia?