TomTom Shite Customer Service

[Karen]

Obviously I've been having lots of problems with my 510 but they won't give me a replacement as it's outside of 28 days. Given it's only a few months old, I think that's pretty s**t service - is that the norm these days?

 

[172.com]

Do you live in the UK?

 

[cava83]

Re: TomTom s**te Customer Service

I think you are wrong.

They have a customer service number, you call them up, tell them the problem, they pick it up the next day for repair.

Any company will only repair after 28 days or replace if it cannot be fixed.

Their service is pretty good to be fair.

I got a 910 and its excellent. My buddy has another 910, poor battery life, phoned, complained, collected next morning, new unit delivered 3 days after.

 

[JimmyMac81]

I've never had any problems or heard of any problems with TOM TOM Customer Service.

Maybe its just a one off. I'd email them and write a letter aswell and i'm sure your'll get it sorted.

 

[Karen]

Re: TomTom s**te Customer Service

I think you are wrong.

They have a customer service number, you call them up, tell them the problem, they pick it up the next day for repair.

Any company will only repair after 28 days or replace if it cannot be fixed.

Their service is pretty good to be fair.

I got a 910 and its excellent. My buddy has another 910, poor battery life, phoned, complained, collected next morning, new unit delivered 3 days after.

I know, I've spoken to them...

My point is I don't feel repairs are acceptable within such a short period and they informed me it would take 5-10 days to return it.

 

[Turkish]

Most companies will sadly try and get away with the minimum possible to meet legal requirements when it comes to faulty goods even if it's within a fairly short space of time. Obviously it will vary some are very good and offer replacements a long time after they have to. I think you should give up and not buy anything electrical in future you seem to be doomed with electronic goods, lol.

 

[fUbAr]

Re: TomTom s**te Customer Service

I know, I've spoken to them...

My point is I don't feel repairs are acceptable within such a short period and they informed me it would take 5-10 days to return it.

thats your rights unfortunately.

tomtom are very good with their customer service, i have to deal with them on a daily basis.

whats actually wrong with your device karen? i have seen just about every fault going...

 

[Has]

TomTom DONT repair you product normally.

They replace it with a refurbished unit. IIRC there will be an "R" on the bottom info area.

Unless they have changed there policy...

(My new unit has not been for repair, but i wud argue if they sent me a damn refurbished unit)

 

[Saner]

I bought a TomTom Go in December 2004, It stopped working last week.

Phoned them up on Monday, they picked it up on Tuesday, a replacement was dispatched today.

All at a cost of a phone call and £33. Bargin Much cheaper than buying a new one!

 

[TomS]

whats the 510 like???

colleague at work is about to order one, advice woould be brill

Tom

 

[Saner]

I was looking at the 510 if I had to replace my Classic. IMO its teh best GPS system out there, has exactly the same journey services as the 710 and 910 just non of the silly extras, like the hard drice, ability to play music etc.

 

[TomS]

cheers saner

 

[Karen]

Re: TomTom s**te Customer Service

Most companies will sadly try and get away with the minimum possible to meet legal requirements when it comes to faulty goods even if it's within a fairly short space of time. Obviously it will vary some are very good and offer replacements a long time after they have to. I think you should give up and not buy anything electrical in future you seem to be doomed with electronic goods, lol.

Does seem to be the way... 14 days on the Mac, 28 days on the TomTom... and yes agree with the last point too lol.

I know, I've spoken to them...

My point is I don't feel repairs are acceptable within such a short period and they informed me it would take 5-10 days to return it.

thats your rights unfortunately.

tomtom are very good with their customer service, i have to deal with them on a daily basis.

whats actually wrong with your device karen? i have seen just about every fault going...

had intermittant faults ie wouldnt turn on, wouldnt bloody turn off one night! now it won't turn on at all...

TomTom DONT repair you product normally.

They replace it with a refurbished unit. IIRC there will be an "R" on the bottom info area.

Unless they have changed there policy...

(My new unit has not been for repair, but i wud argue if they sent me a damn refurbished unit)

Hmm guy on the phone today told me repair only... dont want a bloody refurbished one either!

 

[Tom]

To be fair tomtom is a VERY small company.

They are quite limited to what they can do and are operating within the law.