I've been waiting for this for a while, VM announced they were doubling broadband speeds for all customers.
Anyway I checked my postcode a fortnight ago and apparently my area is upgraded. Run a speedtest, and still on 20MBit. Fair enough. Give them time.
Today, ran a speedtest, 20MBit. What gives?
So I called them and got the dumbest foreign woman in the world. Basically she was telling me my modem & router can't recieve more than 20MBit and thats why I notice no difference. To get the Superhub I require, its either going to cost me £20, or £4 per month more to upgrade to 60MBit. Hardly a free speed increase!
So I argue. She says she can't budge. I carry on, "Free is not free if I have to pay money for equipment or pay more per month!" Still won't budge. I ask to speak to her supervisor or manager, she tells me no-one is available. "How convenient" is my reply. I said I'd phone back later and would ask to speak with a manager or such, and if I got no-where I would be cancelling my subscription and going to Sky.
Suddenly a manager is available, I'm put on hold.
She comes back, I'm being sent a Superhub for free. I'm being upgraded to 60Mbit for free. And I've got a few quid off my bill each month.
Don't let them mess you about if you end up in my predicament. Just argue and argue, asking for the manager seemed to work wonders! I've been with them since they were Telewest, I'm annoyed I was treated like this!
Anyway I checked my postcode a fortnight ago and apparently my area is upgraded. Run a speedtest, and still on 20MBit. Fair enough. Give them time.
Today, ran a speedtest, 20MBit. What gives?
So I called them and got the dumbest foreign woman in the world. Basically she was telling me my modem & router can't recieve more than 20MBit and thats why I notice no difference. To get the Superhub I require, its either going to cost me £20, or £4 per month more to upgrade to 60MBit. Hardly a free speed increase!
So I argue. She says she can't budge. I carry on, "Free is not free if I have to pay money for equipment or pay more per month!" Still won't budge. I ask to speak to her supervisor or manager, she tells me no-one is available. "How convenient" is my reply. I said I'd phone back later and would ask to speak with a manager or such, and if I got no-where I would be cancelling my subscription and going to Sky.
Suddenly a manager is available, I'm put on hold.
She comes back, I'm being sent a Superhub for free. I'm being upgraded to 60Mbit for free. And I've got a few quid off my bill each month.
Don't let them mess you about if you end up in my predicament. Just argue and argue, asking for the manager seemed to work wonders! I've been with them since they were Telewest, I'm annoyed I was treated like this!
