The 'I work in I.T' thread

Rojer said:

Lovely call this morning from a CCTV engineer who has turned up on site asking for some ports to be redirected. We had no clue he was even turning up. Ask him what the external IP is and he gives me the site WAN IP because he is on site.....Asked him for the IP he uses offsite and he says they don't have one its all DHCP and roaming engineers. So a company who works in security wants to open up some ports on the firewall for the CCTV and leave it open to the world.

Mention this to the customer, they sign a LAF accepting it. Brilliant.

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8.8.8.8 IIRC.

SharkyUK said:

8.8.8.8 IIRC.

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Or 127.0.0.0

At least they didn't say "the box says 192.168.0.1"

It’s always DNS

Not quite always…😂

Looking for an IT Support Analyst. There is a real lack of decent candidates at the moment

Is the salary supposed to be listed somewhere?

Annoyance for alot of people is job adverts without an idea of wage.

R3k1355 said:

Is the salary supposed to be listed somewhere?

Annoyance for alot of people is job adverts without an idea of wage.

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I don't control the job advert unfortunately. But i agree it is annoying.

Clart said:

I don't control the job advert unfortunately. But i agree it is annoying.

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Being very honest, there’s probably not a lack of candidates in general, but a lack of candidates that even bother with your advert. It’s one step away from ‘salary negotiable’ and then asking the candidate what they currently earn when in the room.

There’s not even a salary range ffs!

Rob said:

Being very honest, there’s probably not a lack of candidates in general, but a lack of candidates that even bother with your advert. It’s one step away from ‘salary negotiable’ and then asking the candidate what they currently earn when in the room.

There’s not even a salary range ffs!

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Asking for your current salary is a big red flag, yet it still happens.

I honestly feel I'm unemployable nowadays!

jonno_c said:

Asking for your current salary is a big red flag, yet it still happens.

I honestly feel I'm unemployable nowadays!

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Had it recently, and exceptionally unsurprisingly, got an offer of 20% up.

20% is generally considered what it takes for someone to jump.

Got 20% match where I am and stayed, and they’ve asked me for another chat. I wonder if they’re just going to go 20% again.

I think it’s a lose lose for them however, because if they do, I’m just going to know they were low balling me the first time….

I’m gonna move this to the IT thread

I had it with what I’d call my first decent job move way back when, they asked what I wanted and gave them a figure, they came back 10% more 😂.

Few points on the job as above that I’d pickup on if looking for this sort of thing:

- no salary info

- says it’s shift based on two week rotation but no more details, and linked to first point no info on any shift bonus/allowances

- Marked as an entry level role which might deter some people with experience, esp when the ad uses phrases like ‘proven experience’, ‘strong knowledge’, ‘solid understanding’.

I know entry level doesn’t necessarily mean no experience, and on Linkadin it’s probably more about what’s the closest of the available options the job falls into, but the ad could be filtered out by people who have the experience you want based on them not looking for entry level.

(That was a s**t explanation on that last point, but I’m tired and my brain isn’t working tonight so hopefully you get what I mean!)

Also the ‘what we offer’ section could be summarised as basically ‘a job’, none of those things are particularly stand out benefits to most. At least it doesn’t go as far as saying ‘company laptop’, gee thanks you give me a machine to do my work on, else I’d plan to whip out my stone tablet and chisel 😂

At least they've not advertised annual leave as a perk, also.

When I went for the job I'm in now, I don't remember ever applying for it, I've got no record of the application in my email, nor on any of the sites.
With that they asked my salary expectations, I said a minimum of X.
They then asked what I was currently on, which was £5k over X, but they came back, pretty quickly with £15k above.

Still to this day I don't know if they advertised a banding or not, so I guess they done similar to Rob and increased the offering to something I was quite likely to accept.

Azure's turn to s**t the bed with DNS.

I think I'm broken. I can't believe what a s**t show work has been this last month.

For context, I look after a pretty complex fintech application. It's a bit of a monolith, and is very extensible with bolt-in pieces of code that we can write per-customer to cover bespoke needs. Customers or our internal teams write configuration to perform data manipulation, and it gets quite complex with a fair few "this is a bug" issues which usually turn out to be "no, this is what you've told it to do in the config". It's massively flexible, which means it's a very tricky beast to support, and I'm saying that with 30 years of experience.

There's a cloud wrapper around it so we can sell it as SaaS. Same application whether it's on-prem or SaaS, just if it's SaaS we have the wrapper to perform SFTP transfers, IDP, network connectivity and whitelisting, source control for configuration updates, etc.

Out of the blue, it's been decided that we need a complete split between on-prem and cloud support. So that will mean two separate application support teams, one for cloud and one for on-prem. I can't even begin to say what a stupid idea that is. We have wanted to move the ops side of the work into the cloud team's domain for ages but no-one would ever fund it, then literally out of nowhere this proposal comes out with a list of names attached of people who they want to take.

We have to provide 24x7 cover, so there are on call rotas, shift patterns, etc that have to be considered. Hand-waved away. Literally everyone else in the business is saying what a stupid idea this is, hand-waved away. Turns out someone has the CEO's ear and this is being railroaded through.

The concept is mostly sound apart from the stupid idea of having a cloud application support and an on-prem application support team for the same product that works the same way in both situations. The people behind this have no product knowledge at all, and they've gone about it in a completely backhanded way by asking people within the team to give them information on who does what for apparently inoccuous reasons. It's a blatant power grab.

We've tried to engage and put some processes in place, but even though this starts on Monday no-one will engage at all. The best we have from the guy pushing this through is "Nothing will really change until I've worked out what needs to change". Riiiiiiight.

We have guys moving to new managers on Monday, and they've never spoken to that person. There's been no introductions, nothing booked to say welcome to the new team, nothing about what the intention is for the future, it's absolutely devastating for the guys who are moving over and they feel completely abandoned. All we can say to them is "we've got your backs, but we don't know either".

Honestly the stress of it all has really bolloxed me. I'm absolutely raging, mostly because this could have worked really well and been a positive but as it is we're looking at completely destroyed morale, worse customer outcomes and people I care about being royally fucked over.

TL;DR - my whole month has been me doing this

ChrisR said:

I had it with what I’d call my first decent job move way back when, they asked what I wanted and gave them a figure, they came back 10% more 😂.

Few points on the job as above that I’d pickup on if looking for this sort of thing:

- no salary info

- says it’s shift based on two week rotation but no more details, and linked to first point no info on any shift bonus/allowances

- Marked as an entry level role which might deter some people with experience, esp when the ad uses phrases like ‘proven experience’, ‘strong knowledge’, ‘solid understanding’.

I know entry level doesn’t necessarily mean no experience, and on Linkadin it’s probably more about what’s the closest of the available options the job falls into, but the ad could be filtered out by people who have the experience you want based on them not looking for entry level.

(That was a s**t explanation on that last point, but I’m tired and my brain isn’t working tonight so hopefully you get what I mean!)

Also the ‘what we offer’ section could be summarised as basically ‘a job’, none of those things are particularly stand out benefits to most. At least it doesn’t go as far as saying ‘company laptop’, gee thanks you give me a machine to do my work on, else I’d plan to whip out my stone tablet and chisel 😂

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I think I’m gonna get them to rewrite the advert , it is a bit s**t. FYI the shift pay is 12.5% and current analysts get up to £45k so with the allowance it’s a decent wage.

charltjr said:

TL;DR - my whole month has been me doing this
View attachment 1766676

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Consider yourself lucky it’s just been a months, this has been my life for the past 6 years 🤣

I can sympathise with the support rota crap. I work on a system that is never allowed to fail or go down. I’m a part of the 3rd line support team for it and it’s the worst part of my job dealing with it. One guy had a mental breakdown when he was on rota for it one day, it’s that bad. But we are all lumped together and we all help each other out. If you are in rota it’s basically a triage role. Unless it’s a Friday afternoon and you get an incident and then it’s good luck if you have no idea what’s happening. We can get called in out of hours but thankfully I live the furthest away so I would hopefully never get called if s**t hits the fan.

KitsonRis said:

Consider yourself lucky it’s just been a months, this has been my life for the past 6 years 🤣

I can sympathise with the support rota crap. I work on a system that is never allowed to fail or go down. I’m a part of the 3rd line support team for it and it’s the worst part of my job dealing with it. One guy had a mental breakdown when he was on rota for it one day, it’s that bad. But we are all lumped together and we all help each other out. If you are in rota it’s basically a triage role. Unless it’s a Friday afternoon and you get an incident and then it’s good luck if you have no idea what’s happening. We can get called in out of hours but thankfully I live the furthest away so I would hopefully never get called if s**t hits the fan.

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Yeah, until you’ve been the on call contact on the weekend for a “cannot fail” system and that issue comes in you can’t appreciate the true horror. It’s not that we have to do it, it’s that we do it and have been forever.

But now, under the genius new model, the team has been split and there need to be two separate rotas but there aren’t the people to do it. This is apparently something that is a minor thing that can just be sorted out later. It’s great 😂

Clart said:

I think I’m gonna get them to rewrite the advert , it is a bit s**t. FYI the shift pay is 12.5% and current analysts get up to £45k so with the allowance it’s a decent wage.

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I think if you put those details on you’ll get a reasonable amount of interest.

I presume there's weekends working in that too drive the shift premium?

Oggy997 said:

I presume there's weekends working in that too drive the shift premium?

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Nope. Weekend working is just when the customer works and is paid at x1.5 and x2 for sat/sun.

It’s a shame we can’t put those important details in the advert , it’s so frustrating as we’re just getting s**t applicants