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Sounds a bit like a ball joint.
It all depends how far you want to go...
Shocks
Steering rack bushes
ARB bushes
Wishbones including ball joints
Shock top mounts
Check out Dans trader section SJM he has a thread up with an idea on costs.
My issue was as the box was out under load the vibration would start, the more load the more vibration.
Felt like the wheels were unbalanced. Driving 'normally' the car would be fine it was just pushing on the vibrations started.
Didn't order this but was gifted it by my Brother as it was going spare, new and unused:
Not clued up on Swissvax but know its meant to be up there with the best...
Nice bag
Swissvax Wheel brush
Swissvax Wheel
Swissvax Bath
Swissvax Onyx
Big Blue Drying towel
Swissvax Microfibre
Swissvax...
Again, refer back to your original conversations, were you told this when you took out the insurance? Is it in the T&C's of your insurance that you signed? If not then again it's been mis-sold, FSA will investigate.
That said personally I'd just bin them off and go with someone else.
Call back, speak to a manager explain calmly what the issue is, ask them to listen to the original call and to come back to you.
If you still get no joy request copies of the recordings and approach the FSA (Google).
JLK did you take out insurance over the phone initially? Did you specifically ask about modifications at the time and have it verbally confirmed as ok? If the answer is yes to both request the original call is listened to (they will have it saved) if they did say mods were ok on that call and...
My brother picked up a B&W unit, but of a price difference new but sound is miles ahead I the Bose, you may find an older model or second hand within budget
http://www.amazon.co.uk/gp/product/B009M2X1LM/?tag=cliospnet01-21
Yep, I'm in Bushey near Watford. Not any local meets other than I try to get people together for the monthly Ace Cafe meet. Herts doesn't seem to fit in to any of the regions the clubs split in to, we seem to classed as East Of England.
The factory was amazing when I went up, not somewhere I'd want to work! The chaps up there are like machines. I've got a few photos on my phone from the tour, I'll pop em up at some stage.
I'd buy one or myself having now driven one. A nice sounding exhaust (although TBH it doesn't sound to bad standard) and a remap I think 225 bhp would be pretty easily achievable, it's a hoot to drive and deceptively quick.