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I can maybe understand if you own a show car and you use the bra during travel to events but everyday use as a permanent fixture seems pointless because you've covered up the bonnet and nobody can see it?
I've done 30000 miles and have two chips, 1 higher than that bra covers.
Take it back to the garage and ask them to drive it. Sit in with them and explain exactly whats happening.
If they've already lookign at it I'm assuming its not a common problem...
When you try and start in Normal mode what happens? If you see a blue screen then its likely a driver failure but your machine is not configured to dump and it simply reboots.
If so, in Safe mode do the following:
1. Right-click My Computer, and then click Properties .
2. On the...
Buy a dremmel and one of these
http://www.dremeleurope.com/dremelocs-uk/Product.jsp;jsessionid=9E375748233EE0043B553CC20AB917ED?&ccat_id=501&prod_id=162
Maybe the fact you don't engage in open discussion is the reason for believing that Office should have been included with your laptop. Counter arguments are usually the answer you've been looking for.
You can access Hotmail accounts with Outlook, you just need to install the connector
http://www.microsoft.com/Downloads/details.aspx?FamilyID=7aad7e6a-931e-438a-950c-5e9ea66322d4&displaylang=en
I wouldn't pay for a CCNA course, there are lots of self paced training books out there to get you started. You might also be able to pick up some cheap kit on eBay.