my girlfriends new samsung phone upgrade was due to arrive today, no sign of it, she called them and they confirmed they have posted her phone to someone around 400 miles away in norfolk and another one is on its way to her at her correct address, they asked her why she had ordered 2 phones to which she confirmed well she hadnt, so now 02 have had to shut her sim down so she now cant get calls to her current phone so somebody in norfolk has randomly been sent a shiny new phone!
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02....how to f**k up with style
- Thread starter Dyewitness
- Start date
T
thecremeegg
i have been with 02 and its previous names for like 12 years but never had any real issue but they have fucked up to say the least, her new phone is here, guess they will have records of who got the other phone but not the most clever move!!
Ultra 197 ex 172 Cup
Re: 02....how to f**k up with style
thats odd, o2 havn't been around for 12 years ? :nono:
thats odd, o2 havn't been around for 12 years ? :nono:
T
thecremeegg
Re: 02....how to f**k up with style
Not quite sure what O2 have done so wrong?
They sent you a phone and the problem has been quickly resolved. You havent lost a phone, they have so its their loss.
I've been with O2 many years and they've been the best by far. Always have signal when others don't and network is reliable
Edit: Didnt see the bit about shutting down the sim, I agree thats a bit of a balls up
Not quite sure what O2 have done so wrong?
They sent you a phone and the problem has been quickly resolved. You havent lost a phone, they have so its their loss.
I've been with O2 many years and they've been the best by far. Always have signal when others don't and network is reliable
Edit: Didnt see the bit about shutting down the sim, I agree thats a bit of a balls up
Re: 02....how to f**k up with style
bt cellnet etc werent they? remember they were on middlesboroughs kit in 96 i think, whatever happened to one2one as well?
PHP:
bt cellnet etc werent they? remember they were on middlesboroughs kit in 96 i think, whatever happened to one2one as well?
Re: 02....how to f**k up with style
eh!!! 02, cellnet...bt...been few a lot of name changes...thats why if you read my post again...."i have been with 02 and its previous names for like 12 years"
eh!!! 02, cellnet...bt...been few a lot of name changes...thats why if you read my post again...."i have been with 02 and its previous names for like 12 years"
Re: 02....how to f**k up with style
BT Cellnet - United Kingdom
Original Cellnet logo
BT Cellnet logoOriginally launched in 1985 and trading as Cellnet, Telecom Securicor Cellular Radio Limited was a joint venture between BT Group (then called British Telecommunications) (60%) and Securicor (40%). In 1993 it launched GSM services in UK, and its analogue eTACS service was discontinued in 2000 as part of changes to the regulation of spectrum in the UK. In 1999 Securicor sold its remaining shares to BT and the company was renamed BT Cellnet and became a part of the BT Wireless family of companies within BT.
After demerging from BT in 2001, BT Cellnet became O2 UK, a subsidiary of mmO2 plc. Out of all the major UK network operators, Telefónica O2 has the largest number of subscribers.
BT Cellnet - United Kingdom
Original Cellnet logo
BT Cellnet logoOriginally launched in 1985 and trading as Cellnet, Telecom Securicor Cellular Radio Limited was a joint venture between BT Group (then called British Telecommunications) (60%) and Securicor (40%). In 1993 it launched GSM services in UK, and its analogue eTACS service was discontinued in 2000 as part of changes to the regulation of spectrum in the UK. In 1999 Securicor sold its remaining shares to BT and the company was renamed BT Cellnet and became a part of the BT Wireless family of companies within BT.
After demerging from BT in 2001, BT Cellnet became O2 UK, a subsidiary of mmO2 plc. Out of all the major UK network operators, Telefónica O2 has the largest number of subscribers.
ive been with em 8/9 years, only issue i get with em is every time i want to upgrade they always want to charge me more then new customers which i find is a piss take tbh
also i find best way to contact is through email take a day or 2 to get reply but they at least get it right
also i find best way to contact is through email take a day or 2 to get reply but they at least get it right
Re: 02....how to f**k up with style
One2one are now T-mobile, have been for about 5 or 6 years now.
One2one are now T-mobile, have been for about 5 or 6 years now.
12 Months and counting...
Re: 02....how to f**k up with style
My mate had that happen, apart from she had to wait 4 months for her new one. But they sent her another one free aswell to make up for the mistake.
My mate had that happen, apart from she had to wait 4 months for her new one. But they sent her another one free aswell to make up for the mistake.
Mustang, S13, AX GT
Re: 02....how to f**k up with style
Contract CS are absolutely f*ckin useless, I worked at O2 as a pay and go adviser and very often ended up telling them how to do their job and its all down to 1 thing pretty much... For all Pay and Go customer service departments at all mobile companies there are surveys called mystery caller, where an independant reviewer buys a sim card and then calls customer services with a query and rate which operator dealt with their query the best, then publish the results for comparison between the networks. They dont do this on contract as they would have to sign up to a contract. for Pay and Go O2 is actually the best in the UK according to independant reviews and surveys...
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