Well I think I got even better service...as the original connection of the AB Foam Lance I had was pretty tight, Matt fashioned, tested and sent out a better fitting connection, free-of-charge!
A customised fitting - don't think you get that everywhere. Plus he has been really helpfull when I have spoken to him over the phone, cheers again Matt.
(But as an aside I have to say Tim at CYC, Graham at Car Wash n Wax and Polished Bliss have all offered exceptional customer service and show how customers should be treated)
Tom