Blagging a better 02 contract on upgrade time?

[beatjunkie]

Ive heard of people doing this, basically im paying 35 for 500 anytime mins and 100 txt which is s**t imo!

So whats the best way to blag a better contract when i upgrade, can you do this in the shop or have i gotta do it by phone?

Cheers Ryan

 

[sneeks]

Phone up the retentions department and ask for your PAC code, you wish to change to a different provider on a better contract. They should then ask you what contract/phone you have been offered, at this point make something up which sounds believable. All going well they will match or beat the deal you say you have got.

I'm on 750 xnet anytime mins & 750 texts per month for £20.

 

[Guy]

move to diff network

i used to blag some ace deals with o2 but last time they were being s**t.

now on orange 35 a month, 550mins anytime, unlimited txts, sony ericsson k800i.

 

[Beef-Mc]

Im paying £25 a month 4 500 txts and 100 mins, just depends what your looking for

 

[Guy]

Im paying £25 a month 4 500 txts and 100 mins, just depends what your looking for

lol. my last deal with o2 was 500 txts, and 300mins off peak mins for 10er a month..

that contracts still on the go for another 7months but i kept going over the txts and a few on peak calls were costing me so started a new contract with orange.

 

[sneeks]

I don't think you can get better value anywhere in comparison to the retention dept offers at o2.

 

[beatjunkie]

Coolio anyone got the number, 12months runs out on the 16th dec, plus the other thing is that i dont really want a 18month contract as the phone takes a battering lol

 

[Guy]

Coolio anyone got the number, 12months runs out on the 16th dec, plus the other thing is that i dont really want a 18month contract as the phone takes a battering lol

simple. drop it in a puddle of water. send it away to be replaced.

 

[NB 02 HOT]

dont ever even bother trying to get a better deal with vodafone. their moto should be 'new customers only' & even their staff admit that. Whent into store and asked them if the could do me something more suitable than i currently had and the bloke said " just cancel it and start as a new customer. your 3 years loyalty means nothing to vodafone tbh"

 

[beatjunkie]

is that deal an online one?

 

[cupnorth]

just moan on at o2 saying you can get a free psp at dialaphone. I said I was considering cancelling my contract and they knocked £10 off per month. Got the phone I was after, and only 12 month contract!

 

[Brad182]

I'm on 750 xnet anytime mins & 750 texts per month for £20.

Who was that deal with??

I pay £35 for 200 anytime mins and 500 txts with O2

 

[sneeks]

Insist on a 12 month contract and you'll be ok

Customer service number if bought from a store: 0870 586 0860

CS Online: 0870 600 3009

Retentions: 0870 600 7102

 

[sneeks]

I'm on 750 xnet anytime mins & 750 texts per month for £20.

Who was that deal with??

I pay £35 for 200 anytime mins and 500 txts with O2

That deal was through o2 retentions, I get rollover minutes & a free phone too. You'll only get these deals after your initial contract period is over.

 

[beatjunkie]

whats a pac code is that so you can take your number to another network like orange?

Ryan

 

[sneeks]

Yeah that's exactly what a pac code is. Don't cancel but request the code so that you can move away and ensure they know that you are moving away.

 

[beatjunkie]

so..... say if they give it me will it still cancel the contract?or will they not give it me so i stay on there network?

 

[sneeks]

They've never once given me a pac code, the retention department are not there to lose customers. If you really did get unlucky then the code is only valid for 30 days and if it is not used your contract continues as normal.

So long as you speak to retentions and not the customer service fools then you will be ok.

 

[beatjunkie]

ok cool well i wanna get a k800i i think or a w850i with a contract of like 750mins and 750txts what could i compare it too?anything less than £35 lol

 

[edde]

Just say you want to leave I did chnaged the line rental to £10 an gave me £100 credit or a new phone. I took the credit so line rnetal £1.80 a monht with 200 mins and 500 texts i think.

 

[quickshift]

orange contract is the best by far for young 20's sumthings free texs and 550 mins

 

[Josh@Renparts]

I work on o2 retentions, there are good deals to be had, if u PM me your number and how many mins and texts u want ill tell you the lowest price we could do for you.
thanks
josh

 

[mintblue]

I work on o2 retentions, there are good deals to be had, if u PM me your number and how many mins and texts u want ill tell you the lowest price we could do for you.
thanks
josh

I cancelled my o2 contract last night. Out of interest, how much would you have done me a w950i for?

 

[beatjunkie]

pm'd!!!!Cheers josh

 

[GinandGasoline]

I'm on 750 xnet anytime mins & 750 texts per month for £20.

Who was that deal with??

I pay £35 for 200 anytime mins and 500 txts with O2

i pay £24 for 500 mins and 500 texts with O2..... i got an early upgrade after 9 months in my first year and then another after 10 months in my second year.

I just said i'd seen some offers for free phones and a better tariff and the girl in retentions looked at what i was spending and put me on this tariff which also included 20% off for loyalty

 

[Josh@Renparts]

I work on o2 retentions, there are good deals to be had, if u PM me your number and how many mins and texts u want ill tell you the lowest price we could do for you.
thanks
josh

I cancelled my o2 contract last night. Out of interest, how much would you have done me a w950i for?

the price you were quoted.... unfortunately o2's policy now is that prices of phones can't be discounted, only the price of the tariff, so you get savings over the year. your upgrade goes on your average monthly spend for the last 6 months, if you lowish spend on a tariff that is low (means you can't discount it that much) then your better off disconnecting then re connecting.
thanks
josh

 

[Josh@Renparts]

Who was that deal with??

I pay £35 for 200 anytime mins and 500 txts with O2

i pay £24 for 500 mins and 500 texts with O2..... i got an early upgrade after 9 months in my first year and then another after 10 months in my second year.

I just said i'd seen some offers for free phones and a better tariff and the girl in retentions looked at what i was spending and put me on this tariff which also included 20% off for loyalty

I take it your a select customer. which is achieved if your total bill exceeds 50 quid for 6 months in a row.

 

[sneeks]

You can usually get the handset cheaper by having the retention staff mess about with tariff discounts etc and then credit the discounts onto your account. They may not offer discounts on the handset specifically but it is possible to have them do so indirectly.

 

[clio172racer]

from when are you elligable for an upgrade, is it in your last mth of your contract?

 

[clio172racer]

bump

 

[sneeks]

I usually phone them with a month to go and they arrange a new deal for me.

 

[GinandGasoline]

i pay £24 for 500 mins and 500 texts with O2..... i got an early upgrade after 9 months in my first year and then another after 10 months in my second year.

I just said i'd seen some offers for free phones and a better tariff and the girl in retentions looked at what i was spending and put me on this tariff which also included 20% off for loyalty

I take it your a select customer. which is achieved if your total bill exceeds 50 quid for 6 months in a row.

no my phone bill was only ever nudging 35 quid for a couple of months, mostly though it was just about what it should have been for the online 200 tariff, 30 quid

 

[clio172racer]

when ringing retentions you get a choice to go through to upgrade, cancel contract or customer service, what 1 is best to go through and ask 4 pac code so i can get best deal?? im ringin up @ lunch.

 

[beatjunkie]

ill ring on weds hope something like £25 for 500 text and 500 min pops up lol

 

[sneeks]

Select cancel contract.