BT Business Hub

[donsrno1]

My mum works partly from home and partly from her office and has just had one of the bt business hubs put in at her office and had the software for it installed in her laptop. The BT hub and wireless internet work fine from her work but it now won't allow her to access the wireless internet we have in the house.

If you go to the usual bit in windows to connect to a wireless network it just says:

"Windows cannot configure this wireless connection. If you have enabled another program to manage this wireless connection, use that software."

The problem is that I can't get on anything on the BT software to change the settings, and any attempt you make to connect to a wireless network with any other software it will connect for about 10 seconds before its disconnected again by what I presume to be the BT software kicking in. I think if I go to her work it will let me go into the "Hub manager" and hopefully from there I could change it but before I try that has anyone else had this problem or have any idea how I can get around it?

Thanks.

 

[Norris_309]

1 thing to have a quick look at.

The BT software may have disabled the Wireless Zero Configuration service?
Have a look on the properties for the wireless card in my network places. See if there is the wireless tab there, allowing you to configure the network.
If not

try,
Start, Run
type services.msc

find Wireless zero configuration & start it if it's not already.
That should add the Properties tab for you. & may allow you to set up your home connection.
However, sometimes the 3rd party software over rules the windows one.

 

[dk]

bt install their own program to access wireless, its an icon in the system tray like a V with green coloured bars or if its not connected it obviously won't have the green bars.

If you double click on that and it will bring up a similar thing to the windows one and you can see all available networks, just connect to the house one through there.

or you could do the obove and change it back to MS, its just you might have to reconfigure the BT access through windows again and add the wep key etc.