Just posting this up to see if anybody has had a similar experience.
Last week I took my Clio into my local renault dealer (Herds in Weybridge) to have a problem with the sunroof looked at. The car ended up needing a new sunroof frame. This was replaced and is now working beautifully....However! I went to wash the car this morning and noticed about 5 scratches around the car that were not there when I took it in. These all look like the result of them washing the car after replacing the broken part (Theyre on the bit where the bonnet meets the wing, the end of the C pillar by the back window etc). Some of them were deeper than others, a couple looked as if theyd gone right through to the primer.
Fortunately a couple of hours and a lot of elbow grease has managed to get rid of them, although Im not particularly happy about having to spend half my day off polishing out scratches that shouldnt even be there in the first place! Ive spoken to the customer services manager who says that when they clean the cars they dont use a sponge - just a cleaning spray that is then jetwashed off. Is this correct?
I didnt realise that the car was going to get washed. If Id known that they were going to I would have asked them not to!
I just want to see whether a similar thing had happened to anyone before - and also to find out whether the guy I spoke to was telling the truth about how they wash the cars.
Sorry for the long post!
Andrew