Hello all, thought id share with you an ongoing problem at the moment with Direct Line which i find so funny yet unbelievable. Called my insurance company on the 17th August and got a price to switch from my st500 to a clio 200. The options added to the policy were black speedlines, extra tints, folding mirrors, carbon trim, cup spoiler and cornering lights. Total to switch was £65 over the remaining 6 months left, so just over an extra £10 a month more. Not a bad price at all. 2 weeks down the line, got the figures together for the new car and accepted the offer for my car and renault went on with the order to get it made. Yesterday, decided to call the insurance to get a quote again till the end of november when my car would be predicted to arrive. I gave the same list of options and was put on hold as the application for the new policy was referred for some funny reason :S Came back telling me that they couldnt insure the clio because of the cup spolier, due to it being classed as a modification Im 24 and not allowed mods till im 25 with them so i was a little bit miffed. Obviously its a factory fitted item and they was having none of it :argue: Their excuse was that it makes the car more aerodynamic and is an extra part being put on the vehicle, therefore not being factory fitted. I offered all the part numbers for my extras but they still didnt want to know. Then i spoke to 2 team leaders in different areas and gave me the same bull. I got a call later being told it was their mistake that the person had only put the options in the comments box on their system and not through the correct procedure. For their mistake, they will allow me to have the cup spoiler added but the permium will slightly increase, TO £70 PER MONTH MORE!!!! instead of the original £11 per month :nono: I more or less laughed at them and told them to get knotted. So now the information had been passed on to customer relations who are phoning me on monday. The trouble is recently with being in the M postcode, my quotes have always been stupid (over 3 grand) and im currently paying £1300 with direct line with 2yrs no claims which i think is quite sensible. Now they want to bump my policy up by nearly double because of a cup spoiler which in my eyes is total rubbish. I cant really go anywhere else as ive tried all the insurance companies on the market. Obvoiusly im not going to have my panties pulled down because i never have and what ive experienced over the past 2 days is worth telling you guys, Ill keep you posted with more bull or an outcome if its solved!!!!! Lew