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heater problem please help



Hi , ive just treated myself to a phase 2 172, when i veiwed the car i tryed the climate to make sure it was blowing cold, and it wasnt blowing cold at all it was hot, so i told them to rectifiy the fault which they said ok and id have the car... Any how picked the car up last night checked the climate and it was lovely blowing out nice cold air, on the way home it started to get abit cold so i turned the heating setting up to max but it just carried on blowing out cold air Whats wrong?? its starting to get cold in the mornings now and i would love to have a working heater ??
 
Could be the teeth on the gogs the electric motor moves having worn or broken its more common as the cars get older.
 


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