help ... Complications

[Ross M]

this is really complicated guys so bare with me.

i bought my car (182) in november and got told it was registered in march 05 and had 2 years warranty etc as its an import.
its registered as a trophy on the arnold clark system ... and my sales invoice states this.
when i bought it i took out an extended 1 year warrenty on top of the 2yrs it had so the warrenty would run till march 08
i have just phoned reno uk and been told its actually a uk car registered in sept 04 so has the full 3 years warrenty etc but was exported and then reimported apparently.

so now my car has a warrenty untill sept 07 with everything else like assistance etc.
but what about my extended warrenty ? should i be entitled to a refund ? or should it continue from sept 07 untill sept 08 ?


do you all get and understand this ?? lol i dont :S

 

[_Kenny_]

I would think you are entiteld to a refund mate unless they give you guarantees that you will have the warranty until 2008

 

[Ali]

^ as above...kick up s**t.

 

[TheCake]

From what you've said, September 2008 - kick up s**t mate.

 

[Gweebs]

Take no prisoners.....:evil:

Failing that get your money's worth in servicing :argue:

 

[fungusman]

i think that you should have warrenty till 08.

as above

kick up sh*t

 

[Ross M]

Take no prisoners.....:evil:

Failing that get your money's worth in servicing :argue:

ive already paid my first 2 years servicing too.

general consumption is to kick up s**t. lol
are none of you nice ?!

 

[_Kenny_]

not when it comes to Renault dealers and insurance companies lol

 

[Ross M]

not when it comes to Renault dealers and insurance companies lol

ye lol. agree with the dealers but insurance companys :dapprove: i work for one.:quiet:

 

[blink172]

ive already paid my first 2 years servicing too.

general consumption is to kick up sh*t. lol
are none of you nice ?!

How much was it? As the service intervals are 12 and 24k miles, or every 2 years, your only likely to need one unless you doing big miles.

Could you see them rubbing their hands and laughing as you drove away? lol :clown:

 

[Ross M]

How much was it? As the service intervals are 12 and 24k miles, or every 2 years, your only likely to need one unless you doing big miles.

Could you see them rubbing their hands and laughing as you drove away? lol :clown:

i got service 1 (12k) and 2 (24k) for £270.
think i was the one that was laughing. plus i got the car cheap.... still cheaper than older higher mileage ones are going for just now.

 

[The Fatty]

ye lol. agree with the dealers but insurance companys :dapprove: i work for one.:quiet:

oh really! well we love inssurance comapnys really....wanna give me cheap cheap inssurance? lol

 

[blink172]

Good price mate if it includes all parts. Good work

 

[Ross M]

ok it gets worse.
apparently my car is an 04 plate according to reno uk and a 05 plate has been stuck on it.

but the extended warranty will run from the end of the standard warranty untill 1 year later which is a plus point.

 

[Lee]

ok it gets worse.
apparently my car is an 04 plate according to reno uk and a 05 plate has been stuck on it.

but the extended warranty will run from the end of the standard warranty untill 1 year later which is a plus point.

I'd be more bothered about doing Arnold Clark for fraud if that's the case. Best to be 100% sure though as Renault aren't always right either.

Did they tell you that from the VIN number?

It could be an EU import, built to be registered in it's country of origin in 2004, but didn't actually get registered until 2005 in the UK. That might explain why Renault think it should be an 04.

 

[Ross M]

yeah from my vin number.

reno said it was reg in uk but then taken out of uk and brought back :S

 

[Lee]

yeah from my vin number.

reno said it was reg in uk but then taken out of uk and brought back :S

That's very confusing. I think you're going to have to some serious digging. I'd hope Arnold Clark what's going on.

 

[Ross M]

so basicaly it appears i have bought what i think is an 05 plate car which is infact an 04 plate car


reno uk say its an arnold clark problem. arnold crap say its a dvla problem :S

 

[Lee]

I reckon it was built and ready to be registered in 04, but can't have actually been registered until March 2005, otherwise someone somewhere is breaking the law big time. Unless the DVLA have made a cockup.

I used to have a Pug 306 GTi-6 which was originally registered on an R plate, but the deal fell through last minute, and when it was actually sold it was on an S plate. So esentially the car was a 97R, but wasn't registered until a 98S.

 

[Ross M]

hmmm

ive been on the phone now to dvla who say it was only registered once and the was in march 05 and thats it. said to go back to reno.
which i have and have been on hold for 15mins so far after the girl i spoke to said "emmmm ok i dont know what to do, are you ok to hold".

ok im off hold and she says "i still dont know, its possibly a mistake on our system, can i take your number and ill call you back later, wont be today though"

ahhh damn.

 

[Lee]

I reckon my last explanation sounds most likely. It's a late registered 04 built car. Could have sat around as stock for a while.

Hope you get it sorted.

 

[Ross M]

cheers mate

 

[_Kenny_]

sounds a farce tbh! Doesn't sound like RUK have been much help. Hope you get it all sorted, but will probably mean much running around for you unfortunately

 

[geordieclio]

try posting this on www.renaultsport.co.uk and see what reno uk say there

 

[rory182]

Arnold Shark have no interest in helping you after you pay for the car from my experience. hope you get it sorted!

I paid for 3 years servicing (45k miles, whichever comes first) for £395 I think, it's hidden in the finance anyhoo it's nice to not pay when you pick the car up from its service.

 

[Ross M]

ok so if reno uk come back to me and say yes ok it was registered in march 05 and you have 3 years warranty from then on, what about my 1 year extended warranty ... would that run as an extra year on top of the 3 years or is it just not valid ?? ill ask arnold crap once i know the outcome of the ren uk situation.

 

[rory182]

the 1 year extended warranty gives you 4 years warranty from the date first registered

 

[Ross M]

awesome lol .... as long as it works out ok

 

[Ross M]

UPDATE :

Not going too well. im really :S as what to do now.
all renault uk are saying that the car was bought in sept 04 and not registered untill march 05 and the warranty starts from sept 04.
all dvla docs and v5 etc all say march 05.

can i do anything about this ? or will i just have to leave it ?

EDIT : also part of the main question of the thread the extended warranty start date is 29/03/07 until 28/3/08 but the standard warranty expires in sept 07. so should i be due a refund ? or extension ?

 

[Lee]

As far as I know, as Renult UK have said, the warranty on the car starts once it's sold in it's country of origin. My import 172 had already had 2 months used as the car was sold abroad in December, then registered in the UK in March. It sounds like a similar situation with yours.

 

[Maz]

So is your cars reg going to have to change ?? 05 to 04 ?? not suprised your confused mate ..

Maz

 

[Ross M]

nah its to stay an 05 plate as it was registered in march 05 but apparently was bought in sept 04. does make sense does it lol

 

[Lee]

So is your cars reg going to have to change ?? 05 to 04 ?? not suprised your confused mate ..

Maz

No, the reg is purely down to when the car is registered for British roads. Which is why Strombas Williams 1 is on a P plate.

 

[Maz]

So your concern is the extended warrenty you have paid for ??

I would be asking for my money back mate and if AC are playing silly buggers just mention trading standards .. if that don't make them sort it .. go to TS and seek advice .. sounds like you are well within your rights to me .. (but what do I know .. lol)

Maz

PS if I have misunderstood .. lol I will shut up :quiet: I am sure Lee will tell me if I am wrong :rasp: lol

 

[Lee]

So your concern is the extended warrenty you have paid for ??

I would be asking for my money back mate and if AC are playing silly buggers just mention trading standards .. if that don't make them sort it .. go to TS and seek advice .. sounds like you are well within your rights to me .. (but what do I know .. lol)

Maz

PS if I have misunderstood .. lol I will shut up :quiet: I am sure Lee will tell me if I am wrong :rasp: lol

I'm educating you.

 

[Maz]

I'm educating you.

Fpmsl .. do you have the patients of a saint .. cause thats what would be needed ..

Hope you get it sorted Glasgow182 .. sorry if my advice was wrong or of no help :clown:

Lee - stop spamming in peoples threads .. (pm...) mwahhhhhhhhh

Maz

 

[Ross M]

lol i suppose i should make the comment of 'get a room' :rasp: jus kidding.

i phoned AC and they have agreed to change the dates on the extended warranty but will only change them to 29/3/08 to 28/3/09 so im left without a warranty from sept 07 until march 08 .....which i can accept because then there will seem to be a longer warranty when i come to sell and i can just wait for any warranty claims until the cover dates.

 

[Ad]

weird one that.

Agree with Rory, Arnold Calrk cant be arsed with stuff like this once they completed the sale.

 

[sneeks]

The warranty should apply from the date the car was 1st registered and not when the dealer bought it. Renault UK should be able to confirm this but it doesn't sound like they've helped much so far.

It seems silly that AC will opt to leave your car without a warranty for a 6 month period. I'd shout at them some more and threaten legal action via Citizens Advice. The car is currently not matching the description they told you when you purchased it so they could be guilty of misdescription under the Sale of Goods Act.

 

[Ross M]

yeah im not happy with renault as i believe the warranty should start from when the car is registered :S but i dont know who to speak to about this now ??

also AC dont have a clue about it, the guy was well confused when i told him about the warranty. but he still believes the warranty should start from when the cars registered and thats why the extended warranty will be from march to march.