Insurance help

[peanuthead]

My brother in law had a 4x4 crash into the back on his Audi S3 while he was waiting to turn.

His S3 got taken away for repair and he was given a hire car. Now almost two weeks later the insurance company have told him that it is insured as a 2.0tfsi sportline not an S3.

They are taking his hire car away and have left him in the dark really, just telling him they would call back to sort it out.

My brother in law is annoyed as he gave them the reg and feels its the insurance company's fault their systems are wrong.

Although now he has checked online his cover note does say sportline.

Where does he stand, will they charge the extra the policy would have been or just class it void?

 

[172Ben]

I had this problem with my JDM ep3, they had to listen back to the call when I insured it.

Just an option, unless he did the insurance himself online?

 

[Goodj]

didn't check his documents eh?

As ben suggests, if it was a call, they can probably get details from that and your bro may be alright.

Otherwise, it's, at best, going to result in him getting the money for a Sportline replacement. Worst case, nothing.

 

[JamesBryan]

There was something like this on here a while back where someone had an S3 Black Edition but the insurance company were saying it was just a standard S3.

Pretty sure they got it sorted though. Just keep on their back.

 

[Neil@greenlight]

hope it all gets sorted out for your brother quickly mate