Thought I'd update this thread to get some advice/ opinions on what to do.
Anyway, shortly after this incident happened the lady came over and dropped off the cash to stump up for the repairs. Ordered a new wing off renparts, in RB. Great service and very helpful, I wish everyone I'd dealed with when sorting this out had been as good. Next was to find a decent body shop that would respray the front bumper, went around a lot of them and other car garages as I know them all well and asked opinions on where people would recommend from experience.
Anyway, got recommended a place and got the car booked in for a front bumper respray at a good price. Car got dropped off and came back about three or four days later. This was about two weeks after the bint scratched it in the first place. Go over to see the shop and, honestly, couldn't have been more furious if I'd tried. Il list what they had done wrong, there was that much:
Mud and dust all over the mats on the inside of the car
The wing, that I'd just paid for to be fitted, slightly chipped and cracked near the headlight.
The bumper, not even a full respray, just the corner. There was paint drips, orange peel effect, lumps, bubbles and dirt in it. They obviously hadn't done any prep as you could feel the difference in the depths of paint.
The washer caps had overspray on them
The wing, also s**t job done again, cracked in the corner, s**t in the paint.
The door had been f**king painted! There was overspray on the bullet, a drip around the key hole, and under the handle a whole different colour! Bearing in mind the c***s weren't even meant to be spraying the door and hadn't told me they'd done it until after. They said to blend it... f**k me, it looked like they'd blended it with a blue cunting crayon.
The rear quarter just as bad, same s**t paint technique as the rest, thick, the wrong colour, orange peel paint, and s**t in the paint itself, as well as some running.
Everyone could clearly see the difference in colour against the roof and the rear bumper/ tailgate. And to make everything even worse, they'd only gone and 'lost' my CTR aerial!!
An angry call later and told them to come back, pick the car up and sort it properly again. They did, but came with an almighty attitude claiming in just needed a polish. I told them what needed doing and that I wanted it doing properly this time. This was on Monday, and just got a call to come inspect it this time again.
Anyway I go down, they say they've had to respray the rear bumper as well and now it's going to cost more again. After looking over the car the bumper is an even worse job than the first one. It looks like they've actually done it with a rattle can... In Monaco blue, that's how far away the colour match is.
I had a look to see if they'd sorted the other problems out. And guess what, had they bollox. They actually made it worse, more bubbling in the pint, a couple new scratches, and a fresh f**king scuff on the bumper! I'm furious even typing this.
Somehow managed to keep calm, and politely told them that they've got one more chance to sort it out otherwise il be taking serious action. I don't know what that action would be, but they agreed and said it wasn't a good enough job. So the car is with them until next week now.
I can't describe how I'm feeling, I'm that bloody angry. I genuinely think a blind work experience student has painted it. If it comes back s**t again next time, what would anyone recommend to do? Legal action? As I believe they're now taking the piss out of me and doing it s**t intentionally to ruin the car. Loose my cool and hit the roof? Who knows, but it's a waiting game now, and another week without a car.
I don't honestly know how people can take such little care in their job, I really don't. I didn't even do anything wrong to begin with.
Lesson learnt for next time, straight through insurance, courtesy car, and proper job. Hindsight is a beautiful thing, and I realise that so to any know it alls, I'm aware I made a mistake by not going through insurance in the first place.
Oh, and I still didn't get my aerial back. c***s.