N96 Help, quickly.

[conneh]

Phones being a cnut.

It doesn't fully charge (never stops charging). When its not charging it lasts about an hour if your lucky. I have tried a new battery and it does the same - so its the phone and not the battery. I went to update the firmware, and so called its already running the latest stuff (Can someone confirm what the latest is?).

Any info appreciated as always.

Thanks

 

[biojo]

full hard reset , prolly will loose all data , apps the lot though

hard restet is *#7370#

if that fails try

hard reset (green + * + 3 + power on)

thats a last resort though and u neeed to be holding all them untill u see the nokia hand shake

 

[Goodj]

look in
applications > SW update

it'll download and install any new software versions without wiping your content (99% of the time, anyway).

If no joy, be prepared to send it into Nokia, N series phones can't be fixed at places like Carphone Warehouse express repair centres and all have to be sent off.

Additionally, be prepared for it to be liquid ingress and thusly a write-off. If so, you'll eed an insurance to get another handset as it is not a warranty fault

 

[conneh]

I have everything backed up so i'll try a hard reset, and i'll do the update thing now.

 

[biojo]

my n86 had issue of never gettin a fix on sat`s in navigation. and that was out of box , i did the hard reset, and updated via data cable to over write everything , now it can get a fix in a few secs,

When you pless and hold menu does it show any apps running?

 

[conneh]

No apps are open, tried the hard reset using the code - but it still seems to be using battery like mad. It gets really hot too! May catch on fire, could be interesting.

 

[Tom]

Chuck it away/mazuma it

 

[conneh]

Aye, just phoned my dad up to see what phones he has up the office (boxes of new N-Series phones and what not) So going to get him to send me one - and mazuma will give me £125 for this thing.

 

[Andy_con]

this is a bit of a common fault on the N96, to get it resolved you need to take it to a nokia repair shop.

 

[conneh]

Trying to see if its still in warrenty - but they have made the security codes to complecated can't get the fucker right!

http://www.nokia.co.uk/appmanager/U...on/processSearch&wsrp-mode=&wsrp-windowState=

 

[Andy_con]

just phone your local nokia serivce centre and ask its much easier

 

[conneh]

I managed it in the end, its in warrenty and my local repair center is a 3 minute drive away.

What would i need to take with me? Boxes for this phone etc are back at home.

 

[Andy_con]

just the phone nothing else

 

[conneh]

Just went into Carphone Warehouse, bloke said they deal with nokia service center and they can do it for me - but they wan't proof of purchase. It's one of my dads companys contract phones, boxes etc are all back in Bath ffs.

 

[MRBILLYUK]

Just take to your local Nokia repair centre , all Nokias have a 2 year warranty . They can tell how long the phone has left on the warranty from the IMEI number .

 

[Andy_con]

Just take to your local Nokia repair centre , all Nokias have a 2 year warranty . They can tell how long the phone has left on the warranty from the IMEI number .

here here

 

[conneh]

My nearest actual repair center is Exeter LOL. Thats a good hour away. I'll give them a ring.

 

[H182]

^What they said. Took mine back and the purchase date wasn't even questioned.

EDIT: Its possible to post your phone to nokia direct for repair if there isn't a service centre local.

 

[Andy_con]

a friend took an iphone to carphone for repair they had it 3months and said is was buggered due to water damage. he knew there was no water damage, i took it to bits and there was a lose cable. plugged it back in and it now works perfect

 

[conneh]

Even the nokia website says they want proof of purchase if you post it too them.
Just looked at the software for my phone again, so called the latest version is 30.33 or somthing - and mine is running 12.xx, but it says no updates are available? Odd

 

[conneh]

Just posted it off to Nokia, finally decided to read it all in more detail and proof of purchase isn't needed if its still in warrenty!

How longs the turn around do you think?

 

[Andy_con]

if they can sort it in shop probably a week or so. if it has to b send away more like 3weeks

 

[conneh]

Meh, CPWH wanted £15 for a cheap P&YG handset - but that was with credit, i didnt want a sim card =[

So i'm now phoneless. Oof.

 

[conneh]

Just got my phone back, posted it this time last week.
Very good turn around, easy to use and they didn't turn their nose up at it!
They have done more than fix the charging woes, the slider now feels tight like it should and not wobble all over the shot. New front screen fascia, new middle button which feels soft to push etc.

Fair play to Nokia.