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Can confirm as I work for O2 Customer Services lol. While we are talking about texts/mms... just to let you know if You send 1 text abroad, it takes 4 out of your text allowances. Although must Q10 Pay Monthly tariffs now come with unlimited texts anyway.
You must be on a old tariff then?. The funny thing is, all Iphone related problems have to be transfered to O2's call center in Glasgow. There all "trained" in everything IPhone, so we have to transfer the customer.