1. Yes P2P is throttled
2. Yes NNTP is throttled also
3. minimum contract is 12 months (if you leave before you pay the remaining months)
4. contacting customer service - it seems extremely hard to contact c/s and to get anything out of them whether its sorting billing or obtaining a MAC.
Back in May this year pipex upgraded their systems (for want of a better word), since then billing has got into a bit of a state, monies being taken, monies not being taken, refunds not being given when promised, impossible getting hold of billing, the control panel on mypipex hasn't worked properly since.
The network (as far as I am aware) is rock solid but if you do need to contact c/s you could be in for a bit of a shock. There is no "indian call centre" but it has been extremely difficult to get through at various times of day.
Emails sent to c/s or t/s rarely get answered in a reasonable time frame (I know someone waiting atm for a reply to an email sent in 6th September!!).
If I was you I would read a few of the posts on
www.adslguide.org in the pipex section, most of what you asked has been covered and you can see the difficulties some ppl have had with pipex atm. Not saying this will continue for ever but its not happy reading.
the above is copied from adslguide, read this thread........
http://bbs.adslguide.org.uk/showfla...2711709&page=5&view=collapsed&sb=5&o=0&fpart=