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Orange Customer Service....
- Thread starter TheCake
- Start date
Focus ST-2
Bloody had nothing but problems with orange this year, stupid automated services, i just want to talk to someone not press buttons lol. First time ever and i have been with them for 6 years.
mk 2 1.2 8v
they start going nuts in my work, if waiting times are over 3mins there generally always at 0, thats why i get pissed off phoning these places that make you wait for ages, your right sycd, they should just hire more staff
Peugeot 207 GT THP
I've been with Orange for about 10 years and whilst I used to find them really good, I've had nothing but trouble since the moment I upgraded 5 months ago. Since then, I've been plagued with faults on the network, billing discrepencies and rude customer service staff when trying to get the problems rectified.
It got that bad that I emailed their Chief Executive directly requesting that they allow me to cancel the remainder of my 18 month contract without penalty and take my number to another service provider. Amazingly, they agreed and sent me the PAC number I need.
I'm just trying to decide now whether to stay with them and allow their Exec Team an opportunity to resolve my problems once and for all or take my business elsewhere. The only thing that's stopping me is that I get a really good deal with Orange that no one else can get anywhere near.
My suggestion if you get nowhere with them is to email their Chief Executive directly. Let me know if you want his email address.
It got that bad that I emailed their Chief Executive directly requesting that they allow me to cancel the remainder of my 18 month contract without penalty and take my number to another service provider. Amazingly, they agreed and sent me the PAC number I need.
I'm just trying to decide now whether to stay with them and allow their Exec Team an opportunity to resolve my problems once and for all or take my business elsewhere. The only thing that's stopping me is that I get a really good deal with Orange that no one else can get anywhere near.
My suggestion if you get nowhere with them is to email their Chief Executive directly. Let me know if you want his email address.
Peugeot 207 GT THP
They have. The problem is that they're in India!
mk 2 1.2 8v
errgh, that reminds me of the fun 10 hours or so i spent on the phone to AOL over 2 days, not with them now though thank f**K
ive been trying to get there for the last couple of days as some mother f**ker has got my phone barred some howi bought it from the orange shop i took it there and the couldnt do me a refund or anything just gave me some gay number to call which dont even work!!
Ask them to ring the number in the orange shop while you wait. I've done it a few times and said ill come back in half an hour (Look around the shops) once the shop assistant has been on the phone and "sorted" things out.
They need to employee more staff, train them better in more things so theres less numbers and less time on hold....Really its not that hard to do!. You'd think they'd want to have the best ever reputation for customer service within phone companys because that would mean more customers = more money.
Common sense is clearly lacking
Sy
