Outlook question.......

[Millsy]

ok here's the problem....

outlook is open, click on one of the messages in the box and it brings up a box saying "requesting data from exchange server"

it does this everytime you click on a new message almost like the email is on our exchange server rather than actually being downloaded to the workstation.

does anybody know why it is doing this? and how to help?

i work for a small company and i get left to do all the I.T jobs when im only self taught so dont know things like this :S

 

[G_F]

Common pronlem, there is no one answer, read the below link

http://www.outlookpower.com/issuesprint/issue200402/00001228.html

If ir were up to me, i would be using Mozilla Thunderbird.

http://www.mozilla.com/en-US/thunderbird/

 

[Acejon]

Could be that its set to just download the headers

 

[b3nje]

Are you using Cached exchange mode?

 

[cava83]

are you using 2003 outlook?

Is it cached (email accounts>change>more settings>advanced?)

Do you keep a copy on the server?

Thanks.

 

[Millsy]

Are you using Cached exchange mode?

?
dont know where would i find out? and does it need to be on or off?

 

[David]

if you are using cached exchanged mode, it will work better i would imagine, in the bottom right hand corner does it say online, offline, connected, disconnected, trying to connect?

 

[Millsy]

are you using 2003 outlook?

Is it cached (email accounts>change>more settings>advanced?)

Do you keep a copy on the server?

Thanks.

god knows why but its putlook 2002, mine and the rest are 2003.

dont know if we keep a copy on the server or not. i dont think we do :S

 

[Millsy]

if you are using cached exchanged mode, it will work better i would imagine, in the bottom right hand corner does it say online, offline, connected, disconnected, trying to connect?

it doesnt say anything, my outlook 2003 does etc, but this 2002 doesnt say anything down there, thats where i looked first lol.

sorry for my naiveity but i dont use outlook e.g have anything to do with it/understand fully how it works