Paypal, Ebay and stupid seller issue!

[llgsimpson]

Hello all,

A while ago I sold some old car parts on eBay at the start of august, everything was fine until around the last friday, when the buyer of an exhaust system started a "non received" case against me, immediately the selling price of £300 was taken from my paypal so I couldn't access the funds (annoying). the buyer is claiming that he has not had the items but has been to his local UPS depot to check if the goods were there (funny as I didn't tell him how I despatched it). any ways to cut a long story short there has been emails back and forth to which I am telling him I no longer have the collection references that I was given when I dropped the goods off but he isn't having it. A week has passed now and he has not said anything for 2 days but the paypal funds have been released back to me. the case on eBay is still open though.

I am not sure where I stand, am I safe to use the paypal funds or are they liable to take it away again if he keeps pushing. I am annoyed at myself that I didn't hang onto the tracking references, I have told the guy that I have tried talking to UPS but they are unable to help, as well as going back to the shop where I dropped the goods they no longer have any information either.

not sure what to do!

 

[Addicted]

If you cannot find the tracking number to prove he's received it, then I'd say you're stuffed. He's likely just waiting for the end of the dispute to escalate it, though if you've had the money back he may have cancelled the dispute? I'd doubt it though tbh.

Did you not send him the tracking number when you posted it? Or add it to the item? Always do that!! Even if you don't save the message, it'll be there for eBay to say if they make a case.

 

[Llewellyn]

Have you not got an email confirmation for the booking, somewhere in your inbox?

 

[JackD]

Find that confirmation. It's the only thing that could stop your pants being pulled down. eBay nearly always side with the buyer, it's so frustrating as a seller.

 

[bashracing]

i sell quite alot of car parts on ebay and have been rogered once or twice, even if you had the delivery confirmation paypal dispute will always go in the buyers favour due to the fsa rules as it's easier for them to shaft you than say no to them and they are less likely to get themselves in trouble (with fsa) , how far away is the guy who bought it? i have been on a 2 hour drive before and knocked on their door and pointed out the parts on their car that they haven't received , it's worth the drive if you know you have been shafted.

 

[llgsimpson]

I cant see anything to say that the dispute has been cancelled, it just seems strange that paypal has returned the money to me yet the situation hasn't changed, I don't know how it all works but would have thought the funds would be held until the buyer is happy?

I have used eBay for many years now and I guess I have been lucky enough to not have a situation like this. I haven't got any paperwork relating to it either anymore! I am so annoyed with myself.

Typical that it happens with the most expensive item too, could be an expensive lesson to learn. The thing that gets me though is how did he know it was UPS when I didn't tell him anything, there hasn't been no communication what so ever until a month later!

 

[Llewellyn]

I'm sure you should be able to review the case details in the resolution centre on paypal, it should show what the buyer or paypal have decided.
With the funds back in your account though, sounds as though it's been resolved in your favour

 

[Diagro]

How can you not have any postage confirmation? ?

No email confirmation? Seriously?

 

[snuffbox]

Every UPS parcel is tracked and signed for even standard items, if you dropped the parcel off contact the UPS depot you used and ask them if they still have the tracking number on record (starts with 1Z), if so log onto the UPS site and use the tracking number to get verification where it went.

 

[ADS_V6]

ring the courier they will log post code details etc can track it if paypal have refunded the money looks he could ve seen as a scammer you can also ring paypal from home phone ask for claims dept explain the situation but yes ring ups asap m8

 

[snuffbox]

Every UPS parcel is tracked and signed for even standard items, if you dropped the parcel off contact the UPS depot you used and ask them if they still have the tracking number on record (starts with 1Z), if so log onto the UPS site and use the tracking number to get verification where it went.

Just re-read the OP, the shop won't hold the information but the depot will still have it on their system. Or alternatively contact his local depot and try to sweet talk one of the office workers into looking into it providing his name and address. Both collection and delivery depots will still have the parcel on their systems.

 

[llgsimpson]

I keep on top of my emails, I delete stuff I no longer need (or believe not too). I got in touch with UPS but they said they couldn't check for me but if what you are saying is try Ill call again tomorrow!

 

[ADS_V6]

as above then i would ring paypal makes a big diff speaking to someone, has saved me when ive been done up by scammers many times

 

[llgsimpson]

I'm sure you should be able to review the case details in the resolution centre on paypal, it should show what the buyer or paypal have decided.
With the funds back in your account though, sounds as though it's been resolved in your favour

It still says "awaiting buyers response" hm

 

[snuffbox]

Try and explain your situation the best you can, i think it may be easier to contact the delivery depot as the collection depot won't care as much as the parcel has been collected and transported from their care. The delivery depot will still have a duty of care for the parcel, you can even try and see if you can get hold of the driver for that area and see if they recall what has happened. But first and foremost try and contact the delivery depot (the buyers local UPS depot)

 

[Addicted]

I still don't understand why people delete emails in this day and age, you are given practically unlimited storage, and in times like this, need it!

 

[llgsimpson]

I still don't understand why people delete emails in this day and age, you are given practically unlimited storage, and in times like this, need it!

We hear all the time of stuff getting hacked, big things like Sony PSN, eBay and Cloud ect, just makes me feel comfortable tbh.

 

[Llewellyn]

Try and explain your situation the best you can, i think it may be easier to contact the delivery depot as the collection depot won't care as much as the parcel has been collected and transported from their care. The delivery depot will still have a duty of care for the parcel, you can even try and see if you can get hold of the driver for that area and see if they recall what has happened. But first and foremost try and contact the delivery depot (the buyers local UPS depot)

Considering how long ago this was, I very much doubt he'll get any info from UPS without a tracking/consignment number and he certainly won't have any luck with a driver who probably delivers 100+ parcels per day.

 

[llgsimpson]

I don't know about anyone else but I would be asking where the item was say a week later, not a month and a half later. Ill try again with UPS, and go through to the delivery depot this time, see if that gives me any joy. Like above I am hoping it has already been seen in my favour as the funds have been returned, it was a shock finding paypal -£300

 

[ADS_V6]

whats his feedback left by sellers m8 gives indication sometimes who ur dealing with

 

[ADS_V6]

for your info m8 http://www.ehow.com/how_8163928_lost-ups-tracking-number-receipt.html

 

[llgsimpson]

whats his feedback left by sellers m8 gives indication sometimes who ur dealing with

interesting you say that, I have just checked it out..

he only has 3 feedback and 1 is negative with the comment "Buyer used buy it now and then didn't want to pay for the item."

 

[STEVE.M]

Hello all,

A while ago I sold some old car parts on eBay at the start of august, everything was fine until around the last friday, when the buyer of an exhaust system started a "non received" case against me, immediately the selling price of £300 was taken from my paypal so I couldn't access the funds (annoying). the buyer is claiming that he has not had the items but has been to his local UPS depot to check if the goods were there (funny as I didn't tell him how I despatched it). any ways to cut a long story short there has been emails back and forth to which I am telling him I no longer have the collection references that I was given when I dropped the goods off but he isn't having it. A week has passed now and he has not said anything for 2 days but the paypal funds have been released back to me. the case on eBay is still open though.

I am not sure where I stand, am I safe to use the paypal funds or are they liable to take it away again if he keeps pushing. I am annoyed at myself that I didn't hang onto the tracking references, I have told the guy that I have tried talking to UPS but they are unable to help, as well as going back to the shop where I dropped the goods they no longer have any information either.

not sure what to do!

This guy is either a c**t in search of a scam,or a mad terrorist.UPS will not accept packages at the depot door for cash.Only prepaid items through as an account holder,ID proven,or a trusted sub con,such as Interparcel,who validate their clients credentials.Parcels must be submitted with a consignment number with full address label generated online.,and its all recorded

 

[ADS_V6]

hes a scammer mate 100% read that guide ring them asap tomz and ppal how far is he from u if that was me yes u have petrol costs you could see it fitted on the car if he aint miles away,you should be fine with ringing ups though they are a huge courier service who as above would not just leave it at the door withought signature etc

 

[llgsimpson]

hes a scammer mate 100% read that guide ring them asap tomz and ppal how far is he from u if that was me yes u have petrol costs you could see it fitted on the car if he aint miles away,you should be fine with ringing ups though they are a huge courier service who as above would not just leave it at the door withought signature etc

I will, been looking at the paypal payment page and it says "

Original Transaction Date Type Status Details Gross Fee Net 03 Aug 2014 Payment From Christopher Hudson Completed Details £300.00 GBP -£14.90 GBP £285.10 GBP Related Transactions Date Type Status Details Gross Fee Net 28 Aug 2014 The funds that were placed on temporary hold are now available for use Removed Details -£300.00 GBP £0.00 GBP -£300.00 GBP 7 Sep 2014 Update to Reversal Cancelled ... £300.00 GBP £0.00 GBP £300.00 GBP Name: eBay Buyer Dispute Total amount: -£300.00 GBP Fee amount: £0.00 GBP Net amount: -£300.00 GBP Date: 28 Aug 2014 Time: 01:13:13 BST Status: Removed Subject: eBay Buyer Dispute has just sent you £300.00 GBP with PayPal

He is about 2nd half hours away from me, I'd go down if I had the time! what do you make of the above?

 

[ADS_V6]

yes ebay have refunded u the money contact them aswell m8 tomz by phone to d check but yes the money has been returned to u