Plusnet.

[imprezaworks]

Phone/Broadband package.

Out of contract with BT and they want £28 p/m for unlimited broadband.

Shopping around Plusnet at £19.99 (18 Month contract) see to be the best.

Download speed is irrelavent at current is 4 and wont improve soon

No fibre in my area yet.

Anyone with Plusnet, good or bad?

 

[c4pob]

I have been with plusnet previously and they were fine. The router was budget spec but it all worked.

 

[imprezaworks]

Good stuff. Looking at the reviews accross the board, they are all pretty shite. But then there's alot of customers.

See Bt have allways said 4gb at best.
Plusnet say 7 minimum otherwise i can come out of the contract etc.

 

[c4pob]

As an FYI, BT owns plusnet.

 

[Ol’ Tarby]

The guy who does the plusnet adverts is a stand up comedian. Seen him live. Very funny.

Can't help with the thread tho, sorry x

 

[DrR]

Don't forget cashback!

 

[imprezaworks]

As an FYI, BT owns plusnet.

Yeah I know mate.

 

[imprezaworks]

Don't forget cashback!

?

 

[imprezaworks]

And what's all the this tradfic management bollards

 

[adamlstr]

And what's all the this tradfic management bollards

Stopping them nasty pirates torrenting.

It's a load of marketing b****cks tbh.

 

[R3k1355]

As an FYI, BT owns plusnet.

Yeah I know mate.

Last couple of times I've looked BT and Plusnet prices have been near identical.

Plus Net run their own customer service department though, it's loads better - they even take BT bods there to show them what real customer service is!

 

[imprezaworks]

Yeah the phone service was spot on.

 

[c4pob]

Isn't traffic management where they throttle back your download speeds in busy times so in your example, 7mb normally but could be less in peak demand times?

 

[adamlstr]

Yeah the phone service was spot on.

I hope they're all Yorkshire-men?

 

[imprezaworks]

He......was not.

 

[imprezaworks]

Isn't traffic management where they throttle back your download speeds in busy times so in your example, 7mb normally but could be less in peak demand times?

Yeah thats what i've read mate. The wifi is that bad i dont think i've ever used it.

If you compare bt vs plusnet there is no speed managment with either?!?!?

Anyways. Going to give plusnet a try, if 7 or less (which is more than now) i can leave and just go back to Bt, which to be fair i've never had an issue with really.

 

[DrR]

?

Top cashback, Quidco etc?

 

[imprezaworks]

Ah ok don't use those, will do though

They rang back and I said if you can send me the better Hub (they send that one for fibre) I will sign up, feels like I'm getting a good deal then

Spoke to his manager, only with fibre deals.

Maybe they will ring back...

 

[DrR]

Defo should, i got £100 off sky, and £80 of energy suppliers etc.

 

[imprezaworks]

Sounds like a plan. Assume it's pretty straight forward, not used quidco etc before

 

[DrR]

Yeah easy, they'll even pay you by PayPal if you don't want to give any bank details

 

[imprezaworks]

Thanks mate

 

[jonno_c]

I'm with Plusnet and have been for 5 years and never had an issue.

 

[imprezaworks]

Was hoping they would ring me back and say 'yeah have the better router', they haven't lol.

Thing is bt and others have said my speed is just above w**k. How do plusnet guarantee minimum 7 download speed?. Just sales crap?

He says I can leave if my service is less then that?!?.

 

[Maggy May]

I think you have a cooling off period but you also need about 10 days for the speeds to settle.

The estimated speeds are given by a bit of software that BT have that show what the lines you have in the area are capable of. Other companies may add a degree of saftey net to allow for all the different variables that can affect overall speed.

I moved from BT to plusnet Last year as 1. BT call centres are beyond bad, 2. Their tech support was appalling and they do not seem to employ people who have any idea about computers beyond their scripts.

The plusnet tech support seems more clued up, they are based in England, they support 3rd party routers with no freak outs. The best move I ever made.

 

[imprezaworks]

Thanks mate. I'm not very techy so did wonder if there's any management on what speed you would get and more to the point why that is?.

Will give plusnet ago and use top cash back etc for some, well cashback

 

[imprezaworks]

Yeah sales bollards

 

[Maggy May]

It's been years since I worked in broadband and I think a lot has changed, but it's to do with how close the exchange is to your house and also the lines installed. Some areas have different lines installed which can carry different speeds. Out in the country and low population areas tend to have lower available speeds as the lines are not updated.

There are also only so many cards in each exchange so only so many connections. BT tends to rent so many to different companies per exchange in some cases companies cannot supply the line. Most lines are fibre to cabinet and then you have to rely on the lines already in place to the house.

When it comes to faults that can affect speed/connection -
Then you have above ground or below ground lines. Above ground and below ground exchanges. I have had to send engineers for exchanges/lines that have been hit by cars, set on fire or stripped for copper.

Also if you are lucky enough to have a fault and your lines are below ground you can have to wait months for approval for traffic lights and management to dig up roads etc.

But hopefully this will never happen and it will be smooth sailing like it is for the majority of people, but s**t does happen unfortunately.

1-3mb is pretty low. What's the upload? No competitive gaming for you

 

[imprezaworks]

Cheers for that.

Gaming and downloading films is fine tbh, no real noticeable issues. Ping is about 30, upload no idea but guessing it's a minus figure lol.

 

[c4pob]

@imprezaworks you must live in the middle of nowhere! I'm really rural and get 15mb!

 

[imprezaworks]

Yep not a house for miles

 

[DrR]

My mates broadband is so bad, it takes time to download picture messages on imessage lol

 

[Gally]

Plusnet for 10 years now. One of the best companies I've ever dealt with. Great service etc.

 

[imprezaworks]

I don't think it's going to benefit me moving If the speed is crap. We don't use wifi as it's awful/slow.

If I was gaming and we did use the wifi gaming goes out the window, literally sometimes lol

 

[c4pob]

Have they not laid fibre down your road? Seems crazy that they haven't.

 

[imprezaworks]

Nope, no room at the inn aparantly. Like living in the dark ages.

In my old house internet was shocking, worse than now. Changed to bt, enginner came out and set it up 'properly'? And hey presto decent wifi. The 32 ish speeds were then, the 4 is now lol

 

[imprezaworks]

Massive update



Stuck with BT to save the potential headache. Got it down to £23 for unlimited etc.

 

[Jack Parke]

Massive update



Stuck with BT to save the potential headache. Got it down to £23 for unlimited etc.

Shame you can't get virgin media, £27pm for 50mb broadband and weekend phone line

Source - I work for them, haha

 

[imprezaworks]

May aswell be 1000mb lol

 

[Jack Parke]

May aswell be 1000mb lol

Almost