i have AOL and find it quite good really.
I don't use their software as i found a thread on CS that gave me instructions to make XP log on automatically to my AOL software so i never run AOL 9.0.
Plus as i have been with them for a while i have got my 1meg line down to £10 a month instead of the now current price of £15.
I find their help service ok too, as you can speka to people online etc.
I found that before, using AOL 9.0 to connect to BB would be unstable. On occasions AOL 9.0 would crash making me HAVE to reinstall all of the software including the drivers for the router. Otherwise it would refuse to log on.
Since using the auto log on with XP i have not had any of these problems.
Gets the thumbs up from me. (been a customer for almost 2 years now.)