Bit of a stab in the dark this but hey ho...
Has anyone got any recommendations of decent software for logging calls?
We currently use a google spreadsheet doc at work, shared between all three of us in the office. But it doesn't feel as smooth as I think it should be. We don't get hundreds of calls or anything, usually less than 50 a day - but its just proving a pain in the arse transferring the data from the calls to elsewhere, and to organise. Plus it looks pretty ugly.
It needs to;
In an ideal world, the best solution would probably be something like a custom MS Access database that could be stored in the cloud; a La Google Drive. But I can't see anything like that around.
We use ServiceSidekick to organise calendars, jobs, etc, and I would LOVE it to somehow be able to link to that - so that call data isn't duplicated. I would also love to move from SSK to something better, but its not really an option at the moment - and would be a potentially huge undertaking.
Anyone got any ideas?
Cheers dudes!
Has anyone got any recommendations of decent software for logging calls?
We currently use a google spreadsheet doc at work, shared between all three of us in the office. But it doesn't feel as smooth as I think it should be. We don't get hundreds of calls or anything, usually less than 50 a day - but its just proving a pain in the arse transferring the data from the calls to elsewhere, and to organise. Plus it looks pretty ugly.
It needs to;
- Be as cheap (or free!) as possible
- Be able to be used by two or three people simultanously
- Be editable
- Be able to save and view batches of calls, by day. And then be able to search for any info at a later date if needed.
- Not essential - but Windows AND OSX compatible would be a big bonus.
In an ideal world, the best solution would probably be something like a custom MS Access database that could be stored in the cloud; a La Google Drive. But I can't see anything like that around.
We use ServiceSidekick to organise calendars, jobs, etc, and I would LOVE it to somehow be able to link to that - so that call data isn't duplicated. I would also love to move from SSK to something better, but its not really an option at the moment - and would be a potentially huge undertaking.
Anyone got any ideas?
Cheers dudes!
