He's paying a premium but maybe he got something back for it. Like buying a car straight from renault is about 90% as likely (or not) to go wrong as buying private, but as he paid all that money to a proper Renault garage he'll be treated well by them and they're likely to be fairly helpful sorting any problems he has. Plus maybe he just went to his nearest dealer, so he's not had all the crap of trawling through autotrader and spending time and money each weekend hiking up and down the country looking at prospective cars to buy. It all swings in roundabouts.