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rs tuner

  172 with k-tec sound
hi guys n gals, i reecently bought an rs tuner, and when i connect it to my pc, which is running vista, it fails to install the device driver software, and says contact ur supplier with help on installing this device. im doing exactly what it says in the manual and even tried the manual install option but no joy, what could be wrong, im guessing its my comp n not the device . but according to the website vista is supported?