tesco email problem...

[seb]

i set up my parents tesco email on vista outlook. recieves emails no problem. but my mum has told me she can't send any as it comes up with an error. somethnig to do with port 25...
i couldn't get a lot out of her as she ain't that tichnical... any ideas?

just checking google now....

 

[f0xy]

if they are using a firewall or router with a firewall built in you'l have to open port 25, its the port for SMTP, which is for outgoing mail

 

[seb]

they only have vista firewall.

where do i adjust the port 25 thingy like you say? (i will have to walk my mum through it...)

 

[f0xy]

ah right, well it should already be open then if its vista firewall.....i think...

only thing it might be is that tesco outgoing mail requires authentification (sp? lol).....username/password for the outgoing mail server, because if its not specified itl throw back an error.....

thats set up in the accounts setup screen under servers in outlook

 

[seb]

so maybe try clicknig that box then?

 

[seb]

well that didn't work.

any other ideas? it's a bit difficult explaining it really withuot it infront of me.

 

[Adam]

have you deffo put the right settings in for the SMTP outgoing server in outlook for tesco.

 

[Adam]

Incoming mail server: mail.tesco.net
Outgoing mail server: mail.tesco.net
Username: the part of your email address before the @ symbol
Password: your normal password for that email address
Type of server: POP3

 

[seb]

i'll give my mum a quick ring.

this is in accounts > properties > servers ?

 

[Adam]

is it outlook or windows mail

 

[seb]

Incoming mail server: mail.tesco.net
Outgoing mail server: mail.tesco.net
Username: the part of your email address before the @ symbol
Password: your normal password for that email address
Type of server: POP3

yep, all as above matey. recives email just can't send any.

get this code my mum has now told me: ox800ccc79.

having goggled thta i don't really get mcuh sense for me tbh.

 

[seb]

is it outlook or windows mail

windows mail. (thought it was the same as outlook )

 

[Adam]

you mite need to enable the outgoing settings to secure and put in the username and password.

i.e outgoing server might need authentication

 

[Adam]

is it outlook or windows mail

windows mail. (thought it was the same as outlook )

similar but not exactly the same.

 

[Adam]

http://support.microsoft.com/kb/290842