A Massive thanks to Mike at Rentech who went far far further than he had to to get my car back on the road after more incompetence by Renault...
As some of you may know, The Trophy died a few weeks ago and here is the story...
Well, driving along the M27 on the way home from work the other week, my oil pressure light came on. Before i was able to move to the hard shoulder the engine had cut out and wouldnt turn over.
Called the AA who took the car to Inchcape in Southampton. I waiting 3 days before one of their "MASTER" techs got round to looking at the engine, and within a few minutes he managed to diagnose that it wasnt a warranty problem and it was because the oil filter wasnt put back on properly when the car was serviced. They also told me it would cost me a minimum of £5500 to sort out. I was shocked to say the least when i heard this because the car has been maintained by Rentech and i felt certain Mike wouldnt let this happen.
I contacted Mike and explained what Renaut had told me and before i had even finished my sentence, he told me that he would fix the car at his cost and how sorry he was. This was the start of fantastic customer serivce
By the end of that day Mike called me back to say that he had ordered the engine from Renault and it would be with him on the friday. On friday afternoon i got a call from Mike to say the engine was there and he would be awaiting my car.
The car arrived with him on the Saturday, Mike worked on Sunday, until late on Monday and Tuesday into his own time to sort my car out and put the new engine in the car and it was ready for my collection on the Wednesday.
When i got to Rentech, Mike explained the true story of what had happened, being that the Oil Pressure Regulator valve had failed, overpressuerd the filter and that the seal had blown, hence the loss of oil. This should have been diagnosed by Renaults "Master" Tech and fixed under warranty. This has now left Mike out of pocket for something that he shouldnt have needed to fix if Renault had diagnosed the problem correctly.
I can only extend my thanks to Mike for the speed at which he got my car back on the road and the extremely high level of customer service that he gave me. Yet another 5* performance from Rentech.
I hope that they can sort this out with the monkeys at Renault.
As some of you may know, The Trophy died a few weeks ago and here is the story...
Well, driving along the M27 on the way home from work the other week, my oil pressure light came on. Before i was able to move to the hard shoulder the engine had cut out and wouldnt turn over.
Called the AA who took the car to Inchcape in Southampton. I waiting 3 days before one of their "MASTER" techs got round to looking at the engine, and within a few minutes he managed to diagnose that it wasnt a warranty problem and it was because the oil filter wasnt put back on properly when the car was serviced. They also told me it would cost me a minimum of £5500 to sort out. I was shocked to say the least when i heard this because the car has been maintained by Rentech and i felt certain Mike wouldnt let this happen.
I contacted Mike and explained what Renaut had told me and before i had even finished my sentence, he told me that he would fix the car at his cost and how sorry he was. This was the start of fantastic customer serivce
By the end of that day Mike called me back to say that he had ordered the engine from Renault and it would be with him on the friday. On friday afternoon i got a call from Mike to say the engine was there and he would be awaiting my car.The car arrived with him on the Saturday, Mike worked on Sunday, until late on Monday and Tuesday into his own time to sort my car out and put the new engine in the car and it was ready for my collection on the Wednesday.
When i got to Rentech, Mike explained the true story of what had happened, being that the Oil Pressure Regulator valve had failed, overpressuerd the filter and that the seal had blown, hence the loss of oil. This should have been diagnosed by Renaults "Master" Tech and fixed under warranty. This has now left Mike out of pocket for something that he shouldnt have needed to fix if Renault had diagnosed the problem correctly.
I can only extend my thanks to Mike for the speed at which he got my car back on the road and the extremely high level of customer service that he gave me. Yet another 5* performance from Rentech.
I hope that they can sort this out with the monkeys at Renault.
