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Pink & Blue 182, JDM DC2
Hi Mate, I live literally 300 hundred yards from their, by the Royal Mail Sorting office just up the hill.
My Cup came from there, they have always been nice, friendly and done a good job when I needed them.
However, the following pic, taken by my mum, may put you off:
http://www.boltlightning.co.uk/images/dir/v6oops_web.jpg
Dont go to the one in Tunbridge Wells... well at least if youve got an import, the other half and I took a 182 out for a test drive from there on Saturday, they only gave us half an hour, and he was not impressed when he found out my 172 was an import. Not to mention the warranty incident...
I will echo 172chicks comments about their Tunbridge Wells branch. I had all but a few of my Renault Dealership dealings with Whitehouse in Tunbribge Wells and all I can say is steer well clear.
They are all part of the same group - maybe the Tonbridge guys are a better bunch, but at T.Wells they are (IMHO) complete cowboys. I had a query over a servicing invoice but after 3 or 4 attempts at contacting the service manager there by phone and letter with no response, I actually made a formal written complaint about them to Renault UK, which resulted in the quickest phone call from head office I think was possible (the day after posting letter to Renault). On more than one occasion I had to take my car back so that they could finish or correct work that they had not completed properly. The service guys dont actually seem to give 2 hoots about you or your car - everything just seems to be a chore for them. I dont actually think they have any idea what customer care is, but maybe it was because my 172 was an import like 172chicks. I does appear that some dealers loath working on imported cars.
However it has to be said of the 3 other Renault dealerships in Sussex that I had dealings with (Swan in Worthing, Baldocks in Wivelsfield & Tates in Newhaven), none of the others were noticably any better! In fact Im still waiting to hear from one, with regard to warranty work they were going to do almost a year ago!
By contrast the Alfa Romeo dealers that I now deal with are top score. Everything delt with quickly and efficently when needed, which hasnt been as often as the 172!
Sort of like Black/Gold but instead of gold flecks you get blue overspray.I am still waiting for a call back from Whitehouse Tonbridge sales 2 weeks after phoning them...steer clear of Whitehouse group if u want my advice.
Canterbury branch is good for servicing but it would seem all the Renault sales reps are utterly clueless - i find it amazing to go into a dealership and ask 10 questions and have an "errr i dont know" to all of them. Its their fapping jobs to know the answers ffs !
Pink & Blue 182, JDM DC2
Yes he is spraying it on the forecourt... shame.. shame.
As I said, I bought my Cup from there, George16v got his Cup from there, and more recently, George bought his Mk1 172 from there and weve had no problems.
Always had no problems getting parts and spares, and courtesy phone call afterwards.
Si.
My god Im glad Im not the only one that got the rough end of the stick from them. I only went there because they were the only dealership that would answer the phone at the time.
Ive been happy with the service Ive got so far from Driveline in Canterbury, other than arguing over the actual cost of a fog lamp as it wasnt what they quoted. But theyre fixing my washer jet on Saturday, so thats not too bad really.
Oh I totally forgot to say that they also fixed a massive scratch on the door sill that was there when I got the car but didnt realise until a few days after. I think they must have thought they put the scratch there. amusing none the less
Iain C
ClioSport Club Member
They have been ok with me as well, tho i needed a new seat belt and they got the wrong side??!!
My uncles car got driven into when it was there for a service tho so he is not best pleased with em...
Twells whitehouse is sh1te tho
I tried to buy my 182 from T.wells whitehouse,what a bunch of amateurs,I was trying to haggle on price but the salesman kept running of to ask the sales manager if he could do it for that price.I got pi**ed of in the end and they wouldnt give me a decent price so I ordered from the dealer in Wivelsfield,best salesman I have ever brought a car from,I told him what price i wanted to pay and he sold it to me for that,no bu**sh*t or excuses like Whithouse just a good deal and good service.
Col
Racing blue 182
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