Since going over from Telewest to Virgin, find the service now is much worse.
Have a webstar DPX or DXP100 modem and it only works on USB connection, which often fails resulting in the need to disconnect everything and reconnect every 5 mins.
Bought an ethernet cable, as one was not supplied. It required a RJ11 to RJ45 and having bought one it does not work.
So stuck with an unreliable USB modem connection whcih is not working at the speed it should.
All phone calls go to India who are not the most helpful, who advise to download drivers when you have no internet connection. An engineer has never been offered to come out and check the modem, they just reboot it.
They are now saying it is the fault of running Zone Alarm as security and that Virgin is not compatible with it.
Anyone else had problems?
And more importantly, anyone run Zone Alarm without any, as if so then Zone Alarm cannot be the cause.
It's causing major problems as a constantly dropping internet connection does not allow any updates to be loaded, so cannot protect the PC from new viruses or spyware. Already fallen foul to key logging software and don't want a repeat.
Have a webstar DPX or DXP100 modem and it only works on USB connection, which often fails resulting in the need to disconnect everything and reconnect every 5 mins.
Bought an ethernet cable, as one was not supplied. It required a RJ11 to RJ45 and having bought one it does not work.
So stuck with an unreliable USB modem connection whcih is not working at the speed it should.
All phone calls go to India who are not the most helpful, who advise to download drivers when you have no internet connection. An engineer has never been offered to come out and check the modem, they just reboot it.
They are now saying it is the fault of running Zone Alarm as security and that Virgin is not compatible with it.
Anyone else had problems?
And more importantly, anyone run Zone Alarm without any, as if so then Zone Alarm cannot be the cause.
It's causing major problems as a constantly dropping internet connection does not allow any updates to be loaded, so cannot protect the PC from new viruses or spyware. Already fallen foul to key logging software and don't want a repeat.
