Windows upgrade??

[Pep]

Got a laptop with Windows 7 home on it.
Need to upgrade to premium so I can run XP on it.

Paid for the upgrade on Microsofts site but it keeps being 'unsuccessful'. And then they want to charge me £46 for support!!

Anyone got any ideas?!

 

[Adam.]

What did the Microsoft site give you?

A key?

 

[Pep]

gave me an upgrade key in an email, then basically i just continued with the steps after payment to upgrade.

it runs for a few minutes, then says it was unsuccessful and try again later.

 

[Adam.]

Error codes?

 

[Pep]

Nope, just says go online to find help, but thats useless.

 

[@Spoonie]

Are you talking about upgrading to get XP mode? That will not work on Premium. Only Professional and Ultimate.

 

[Pep]

Spoonie, yeah that's what I mean.

I'm currently on Premium, I'm upgrading to Proffesional to allow the XP being run, but it won't work for some reason.

 

[Adam.]

Try a fresh install. You can get the iso off torrents but just use your key to activate it.

 

[Pep]

Fresh install?

I know nothing about torrents either, how do they work?!

Why is nothing easy, I paid for the bloody thing to try and just make it simple and easy!

 

[@Spoonie]

The following command can be used to upgrade, not sure if thats what you are doing?

C:\> DISM /online /Set-Editionrofessional /ProductKey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

 

[Pep]

where do i type that spoon, in 'run'??

I was following the steps on the website to upgrade, then now when it stops i just go to 'windows anytime upgrade' and it starts automatically but never finishes!

 

[@Spoonie]

More details here:

http://technet.microsoft.com/en-us/library/dd744380(WS.10).aspx

Type CMD in the Run dialog to bring up and elevated command prompt then look to enter the DISM command above. I would make sure you have backups etc in case something fails etc.

 

[Pep]

tired the above in with no spaces, came back with:

elevated permissions are required to run dism. use an elevated command prompt to complete these tasks.

any ideas now?!

(thanks for the help by the way!)

 

[Adam.]

Start > All Programs > Accessories > right click Command Prompt and select Run as Administrator

 

[Cookie]

What Adam said

Or, log in with an admin user

 

[@Spoonie]

Click Start -> All Programs -> Accessories then Right Click 'Command Prompt' and choose 'Run as Administrator'. That will elevate the command prompt.

 

[Adam.]

What Adam said

Or, log in with an admin user

You still need to do it if logged in as an admin :boring:

 

[Pep]

'error 50

Setting an edition is not supported with online images.

the DISM log file can be found at.....'

 

[@Spoonie]

My bad, looks like only server editions can be upgraded online. Just checking something...

 

[@Spoonie]

Did you run the upgrade advisor? If so did this all return good?

http://windows.microsoft.com/en-US/windows/downloads/upgrade-advisor

 

[Pep]

I did something similar on the site.

Basically googled running XP on W7, then it scanned it and said I need to be 'Professional' to be able to run XP, so paid to upgrade etc, then had the above problems.
This Laptop has been W7 from birth not previously updated.

 

[@Spoonie]

You should have a log file called update.log under here:

C:\Users\<your logon>\AppData\Local\Microsoft\Windows\Windows Anytime Upgrade\

Starts like this:

Info WAU WindowsAnytimeUpgradeUI.exe started
Info WAU An internet connection is available.
Info WAU Found existing product key in registry. WAU is advancing straight to the verification page.

Might have an error like this:

Error WAU DoTransmogrify failed due to error 0x800xxxxx.

Can you check that?

 

[Pep]

Found that, they all say 'info' but then the first error is 'failed to set system restore point due to error 0x80070422'

Then there are a lot of errors after that too.....

I can copy and paste if needed?

Also, in that folder there is another text file named Upgrade_dism - assuming that was me trying the manual way?

 

[@Spoonie]

Thats a service disabled error. Have you turned any services off?

 

[Pep]

I've got no idea how to, so unless accidental then no.

Where are you, can I drive over?! lol

 

[@Spoonie]

Whats in that upgrade_dism log? Any similar errors to above?

 

[Pep]

All info's, then there's a warning: failed to load the provider then a load of junk after it!

 

[@Spoonie]

Are system restore points enabled on you machine? If you check System from the Control Panel you will See 'System Protection'

 

[Pep]

protection settings are enabled for C drive, but not for HP_RECOVERY, that a problem?

should I create a new restore point?

 

[@Spoonie]

Does it allow you to create a restore point on C:\?

 

[Pep]

Says I've successfully just done a system restore.

Try the upgrade again?

 

[@Spoonie]

Does the HP_RECOVERY volume have a drive letter?

EDIT: Going to head off home soon, its possible that te upgrade needs to do something with that volume (It may be drive D:\) and can't take a recovery point. If you can enable system recovery on that then try again it may work.

 

[Pep]

appreciate the help a lot dude.

the hp recovery is a folder not a drive?

 

[@Spoonie]

Try enabling restore points on it and see if it allows it. If so then go with the upgrade again.

 

[@Spoonie]

How did it go?

 

[Pep]

It didn't!
Still struggling with it! Got some family coming down on Christmas day who should know what they're doing so fingers crossed!

I hate technology