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theyre decent and prepared to haggle so if they dont come back with a competitive quote then tell them the price you expect.
A lot of the Jap lot are with them, and if your still thinking of a CTR, then they will be a lot better than UKI (who arent CTR friendly)
thing with directline and privilege is theyre the same companies, however, point to note, if you are involved in a fault accident, then you get a repair car off the garage if you are with privilege, you do no with directline!!!
With my 2 claims last yr :o i can vouch that privilege are about...