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I use an alan key that fits in the hole. Put the short end of the alan key in the hole, make the long end stick straight out and pull. when re-fitting, make sure you line up the special indent bit correctly else it wont go on properly.
In the boot should be a leather bag that the scissor jack of death is kept in. Inside should be a bit of polystyrene that the jack fits in, and also kept in a slot in the polystyrene should be a bit of wire that's designed to be the perfect shape for wheel cap removal.
I only discovered it after swearing at a screwdriver the first time .