182 - Warranty-o-rama

[VaVaVoom 182 ?]

Good day to you all,

I have some little Qs. Could anyone possibly explain the following:

Situation
You have just received a factory brand new 182 and there are some deformations visible on the body of the car. For example, one is placed where you screw on your licence plate.

Questions:
1. Can Reno deny this deformation (clearly visible-no doubt about it) just because its the part of the bumper where you put your licence plate on?

2. Can Reno distinguish between "covered" deformations and "uncovered" deformations and say: "We will not approve it if it is a "covered" one."

And believe me, its not the "deformation under licence plate" issue. Its more than that.

 

[jonny]

Well i picked my 172cup 3 weeks ago with marks all over the bodywork and im in discussion of having a replacement car!!

Someone printed off the sales of goods act for me so they couldnt answer back and little marks are not exceptable and you are allowed a replacement or full refund and you are also allowed a few weeks of owning the product and it can still be the Companys fault.

Im not too sure on all the lingo i would have to read through it again maybe its worth a look yourself

 

[admob]

And believe me, its not the "deformation under licence plate" issue. Its more than that.


[/QUOTE]

if it is covered by a number plate - whats the issue.. why are you changng plates on a new car anyway... if you lift up the boot floor mat.. theres probably dogy painting there as well .. but if youre not going to see it???

of all the potential problems tou might have with a new car... this seems trivial to say the least.... your name wouldnt be victor meldrew would it??

 

[Iain C]

if it is only minor try and get a discount..if not reject it

 

[VaVaVoom 182 ?]

Good evening admob,

Thank you for joinin the thread. I am not quite sure but ... you might have missed the point.

Therefore I will give another example: Customer picks up a new car and finds a hole in the bottom of the side mirror. It is not visible, except when looking underneath. He/She demands a replacement. What he/she gets goes like: "Sorry, this fault is not visible and cannot be replaced under warranty." Now, what about that?!

And there are a lot of similar examples to name.

 

[CocoPops]

how about telling us the actual issue so we have a better idea?

 

[Dash]

Show us ?

 

[Funkyjahooner]

Are you on about the hole under the drivers wing mirror ?

 

[Jason C]

Quote: Originally posted by VaVaVoom 182 ? on 20 August 2004

Good evening admob,

Thank you for joinin the thread. I am not quite sure but ... you might have missed the point.

Therefore I will give another example: Customer picks up a new car and finds a hole in the bottom of the side mirror. It is not visible, except when looking underneath. He/She demands a replacement. What he/she gets goes like: "Sorry, this fault is not visible and cannot be replaced under warranty." Now, what about that?!

And there are a lot of similar examples to name.

Is this an "I have a friend" type agony aunt diatribe or do you have a problem yourself?

If you have so many examples take it to your dealer, and inform them in writing of your concerns. If you want to reject it you have to do so quickly (I forget the technicalities).

If this is genuine ( I smell troll ? ), the car is defective and the "hole" you describe is damage then you have good grounds to seek action from the supplying dealer. Whether the item is visible or not seems irrelevant - check the terms of your warranty re the bodywork though.

How about some photos to illustrate your problems?

 

[VaVaVoom 182 ?]

James, CocoPops, Jason C,

What I would like to point out is the whole issue of "hidden faults" of all kinds. These include:

1. Faults that cannot be seen at first glance or are located on some "convenient spots" (like underneath licence plates - this is a good one).
2. Faults that a manufacturer is already aware of (no tech bulletins) but they reject your claim just because your warranty has (just) expired.
3. Faults that emerge during the course of normal usage and cannot be detected by neither party at the time of purchase. But they can be checked and proved by independent institution.

 

[Roamer]

Vava, do you have problems with your 182? Im sure if you stop the cloak and dagger and instead talk actual circumstances then people will be able to give their opinion on the matter, if you dont have any problems then whats the beef?

 

[Toypop]

1. Faults that cannot be seen at first glance or are located on some "convenient spots" (like underneath licence plates - this is a good one).

Do you mean underneath or behind? A slight dent hidden behind a number plate would not bother me in the slightest so long as the plate still fitted straight.


2. Faults that a manufacturer is already aware of (no tech bulletins) but they reject your claim just because your warranty has (just) expired.

Once the warranty has run out you are on your own. Best bet is to read sites like this so you know what the potential problems are and can check them out during the first 3 years. I personally get rid of cars at 3 years old.

3. Faults that emerge during the course of normal usage and cannot be detected by neither party at the time of purchase. But they can be checked and proved by independent institution.

Hmm what sort of faults? Faults that appear after purchase would be fixed under warranty. If however this is the dent behind the number plate or the scratch on the bottom of the sump type problem again then I dont see that it matters.

 

[VaVaVoom 182 ?]

No proper answer till now. "Vice caches" was always a taboo theme. And it still is.

As I did not find any suitable Briton page dealing with hidden faults I include a French one:

http://www.321-auto-annonces.com/ma_voiture/achat/vices_caches.asp

There are some good definitions and conditions (in French).

Oh, not to forget. How does warranty apply to those parts hidden under Gordini stripes? Does it apply at all?

 

[Funkyjahooner]

Vava is on a wind up.

Going out of his way IMO to annoy.

 

[admob]

Quote: Originally posted by VaVaVoom 182 ? on 20 August 2004

Good evening admob,

Thank you for joinin the thread. I am not quite sure but ... you might have missed the point.

Therefore I will give another example: Customer picks up a new car and finds a hole in the bottom of the side mirror. It is not visible, except when looking underneath. He/She demands a replacement. What he/she gets goes like: "Sorry, this fault is not visible and cannot be replaced under warranty." Now, what about that?!

And there are a lot of similar examples to name.

what a mystery we have on our hands tonight.....someone talking in code and riddles... if the hole in your mirror is the passenger side, its probably a missing temp gauge....as for defects under gordini stripes and behind number plates... christ...you are not meant to take your car to bits when you get it... just drive the bloody thing and enjoy it!!!!!

 

[Dash]

There were five moons on the seafront who came alive each morning and played noughts and crosses on the roof of the local disco. One of the moons fell from its electric razor and demanded to be turned into a sun, as he had nothing to wrap his chips in.

I think I see what you mean now Mr VaVa.

 

[VaVaVoom 182 ?]

James, admob, funky,

I believe you know what I have on my mind. But you will not say it aloud. And I also know why. But its OK.

There is a big wall against us, faithfull customers. The moment you drive off the dealers parking this wall rises. Name it Service Clientele or whatever you like.
Not to mention the newest warranty twists.

I am off this forum.

Cheers guys. Bonne route.

 

[Toypop]

So we get shafted by dealers as soon as we drive off the forecourts.


Whats new?

 

[dk]

Quote: Originally posted by VaVaVoom 182 ? on 21 August 2004

James, admob, funky,

I believe you know what I have on my mind. But you will not say it aloud. And I also know why. But its OK.

There is a big wall against us, faithfull customers. The moment you drive off the dealers parking this wall rises. Name it Service Clientele or whatever you like.
Not to mention the newest warranty twists.

I am off this forum.

Cheers guys. Bonne route.

Im sorry Vava but I have no idea at what you are getting at in this thread, as per usual you are tlking in riddles, just come out and say what you mean in plain english.

 

[Lee]

Its starting to sound to me like you are only happy when you are moaning about something. Since signing up to these forums every post you have made has been negative in some way shape or form. Even when you couldnt find fault with your car you hypothesized about what if.......

Someone could have spray painted "the owner of this car is a d**k" under the carpet for all I care.

If you do have serious faults with the car, which you appear to have had from day one then you should have rejected the car or taken it up with your dealer.

You know people are always more than happy to assist on here if they can but if you continue to post like the Riddler out of an episode of Batman we can only guess what you are getting at and end up being frustrated by the whole episode.

I hope you do get your issues sorted as it appears to be spoiling your ownership experience of a cracking little car.

Lee

 

[Dash]

I believe Mr VAVA is from Slovenia and possibly plain English is somewhat difficult for him to get his point across. Perhaps a different web translator may help?

I think is trying to tell us about buying a new car and some faults arising after the purchase. Maybe he thinks people outside his country are not aware of these everyday events, that have been going on since the industrial revolution.

 

[VaVaVoom 182 ?]

Guys, guys, you must be teasing me.

You have been communicating with the man who went thru all the worst things that can happen to a loyal customer.

For example I was one of the customers whose claim regarding the FAMOUS middle part of the RS Mk I exhaust was denied. Which was damn wrong. The whole Europe was reporting on that hidden factory fault but they just showed an exemplary ignorance. That was a "vice cache" - they did not prove the opposite.

And now they play the newest twists with the warranty conditions such as the one with covered body parts. Be it rusted, deformed or faulty in any possible way but at the same time covered or hidden - Sorry, Warranty does not apply. What the hell is that? Thats why I asked (slightly sarcastically) about the warranty under Gordini stripes.

To hell with bumper, whats the next thing in the line?